System Administrator II (Remote)

Company

Intelligent Technical Solutions

Salary / Compensation

• $10.07 per hour (starting rate)

Overview / Job Description

Intelligent Technical Solutions is seeking a Remote System Administrator II to provide advanced IT support across client environments. This role focuses on troubleshooting complex infrastructure, server, networking, and application issues while maintaining high-quality service delivery.

The System Administrator II acts as a senior technical escalation point within a Managed Service Provider (MSP)-style environment, ensuring client systems remain stable, secure, and fully operational. The role requires strong problem-solving ability, deep technical knowledge, and excellent customer service skills in a fast-paced remote support setting.

Responsibilities

Technical Support & Troubleshooting

• Resolve workstation OS issues (Windows & macOS)
• Troubleshoot printer and peripheral issues
• Support Microsoft Office and standard business applications
• Handle line-of-business applications (e.g., SAGE ERP, QuickBooks, and niche vendor-supported tools)

Infrastructure & Server Administration

• Resolve advanced server issues across environments
• Support Windows Server (2016–2025)
• Manage VMware and Hyper-V virtualized environments
• Provide basic to intermediate networking support

Cloud & Enterprise Systems

• Support Microsoft 365 environments
• Assist with Microsoft Azure administration
• Work with Active Directory and endpoint security tools
• Support backup systems and mobile device management

Escalation & Incident Handling

• Serve as escalation point for junior technicians
• Handle complex technical incidents requiring advanced diagnostics
• Participate in structured incident resolution workflows

On-Call & Operational Support

• Participate in on-call rotation for after-hours and weekend support
• Support both onsite and remote client operations as needed

Requirements

Experience

• Minimum 5+ years in IT support or similar technical role
• Experience working in a Managed Service Provider (MSP) environment is highly desirable

Skills & Competencies

• Strong Windows and macOS troubleshooting experience
• Experience with Windows Server 2016–2025
• Hands-on experience with VMware and Hyper-V
• Strong knowledge of Microsoft 365 and Azure environments
• Understanding of firewalls, switches, and network architecture
• Experience supporting Active Directory and backup systems
• Familiarity with endpoint cybersecurity tools
• Ability to support mobile devices and business applications
• Strong analytical and problem-solving skills
• Excellent communication and customer service ability
• Ability to work independently and manage priorities in a fast-paced environment

Certifications

• At least two of the following preferred:
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • 3CX Basic Certified Engineer
• Active server-related certifications are an advantage

Candidate Profile

You SHOULD Apply If

• You have strong MSP or enterprise IT support experience
• You are confident troubleshooting servers, networks, and cloud systems
• You enjoy solving complex technical issues independently
• You can work well under pressure in client-facing environments
• You are comfortable being an escalation point for other technicians
• You are available for structured full-time US-hour support work

You Should NOT Apply If

• You have limited server or infrastructure experience
• You struggle with advanced troubleshooting or escalation-level issues
• You prefer entry-level or non-client-facing IT roles
• You cannot work within structured MSP environments
• You are not comfortable with on-call responsibilities

Other Information

Additional Benefits / Highlights

• Comprehensive health insurance (employee & dependents)
• Life insurance coverage
• Flexible benefits (dental, vision, mental health, wellness, contributions)
• Paid time off (starting at 15 days annually)
• Maternity and paternity leave
• Paid US holidays
• Night shift bonus (where applicable)
• Salary advancement/loan options
• Health & wellness programs
• Company-paid training and certification support
• Remote international role
• Structured career progression in IT infrastructure and systems administration