IT Support Specialist

Company

20four7VA

Salary / Compensation

• Salary not specified

Overview / Job Description

20four7VA is seeking a skilled IT Support Specialist to provide remote technical support and system administration for business clients worldwide. This independent contractor role focuses on Microsoft 365 administration, Microsoft Azure support, domain and DNS management, GoDaddy administration, technical troubleshooting, and IT security.

The ideal candidate has hands-on experience supporting Microsoft cloud environments, managing business IT infrastructure, troubleshooting technical issues, and maintaining secure, reliable systems for remote teams.

Responsibilities

Microsoft 365 Administration

• Manage Microsoft 365 users, licenses, and subscriptions
• Troubleshoot Outlook and Microsoft 365 email issues
• Configure and maintain Exchange Online mailboxes
• Support user account creation, password resets, and access management
• Administer Microsoft Teams, SharePoint, and OneDrive
• Monitor Microsoft 365 system health and resolve technical issues

Domain & DNS Management

• Configure and troubleshoot DNS records, including:
  • A
  • MX
  • TXT
  • CNAME
  • SPF
  • DKIM
  • DMARC
• Manage domain registrations and renewals
• Resolve domain connectivity and email routing issues
• Coordinate domain migrations
• Ensure proper DNS configuration for business applications and email services

GoDaddy Administration

• Manage GoDaddy hosting and domain accounts
• Configure DNS settings and domain forwarding
• Install and renew SSL certificates
• Support website and email account management
• Troubleshoot GoDaddy platform issues

Microsoft Azure Support

• Assist with Azure cloud setup and configuration
• Administer Azure Active Directory (Azure AD)
• Manage user permissions and access controls
• Monitor cloud resources and system availability
• Support Azure security best practices and ongoing maintenance

Technical Support & Troubleshooting

• Provide remote support for hardware, software, cloud, and email issues
• Troubleshoot authentication, connectivity, and user access problems
• Resolve Microsoft Office application issues
• Document support tickets and resolutions
• Escalate complex technical issues when necessary

Security & System Maintenance

• Maintain Microsoft 365 and Azure security best practices
• Monitor system performance and identify potential risks
• Implement and support Multi-Factor Authentication (MFA)
• Ensure business systems remain secure, stable, and up to date
• Recommend improvements to strengthen IT security and reliability

Documentation & Process Improvement

• Maintain accurate documentation of IT systems and configurations
• Develop and update technical documentation and Standard Operating Procedures (SOPs)
• Recommend improvements to IT processes and workflows
• Assist with new technology implementations and system enhancements

Requirements

Experience

• 1–2 years of business IT support experience
• Strong hands-on experience administering Microsoft 365
• Experience managing Exchange Online and Outlook
• Experience configuring and troubleshooting DNS records and domains
• Experience administering GoDaddy accounts
• Experience supporting Microsoft Azure environments
• Recent experience supporting U.S.-based businesses preferred
• Experience supporting remote teams preferred

Skills & Competencies

• Strong knowledge of Microsoft 365 administration
• Strong understanding of business IT infrastructure
• Excellent troubleshooting and analytical skills
• Strong written and verbal English communication
• Excellent organizational and documentation skills
• Ability to work independently in a remote environment
• Security-focused mindset with attention to protecting business systems and data

Preferred Qualifications

• Experience with Azure Active Directory (Azure AD)
• Familiarity with Microsoft Intune and Endpoint Manager
• Experience implementing Microsoft 365 security best practices
• Experience administering SharePoint Online and OneDrive
• Knowledge of SSL certificates, website hosting, and domain migrations
• IT certifications such as:
  • Microsoft Certified
  • Azure Fundamentals (AZ-900)
  • Microsoft 365 Fundamentals (MS-900)
  • CompTIA A+
  • CompTIA Network+
  • Similar certifications

Technical Tools

• Microsoft 365
  • Outlook
  • Teams
  • SharePoint
  • OneDrive
• Exchange Online
• Microsoft Azure
• Azure Active Directory (Azure AD)
• GoDaddy
• DNS Management
• Microsoft Defender
• Multi-Factor Authentication (MFA)
• Windows 10/11
• Microsoft Word
• Microsoft Excel

Candidate Profile

You SHOULD Apply If

• You have hands-on Microsoft 365 administration experience
• You are comfortable managing Azure cloud environments
• You have experience with DNS, domains, and GoDaddy administration
• You enjoy troubleshooting technical issues and supporting end users
• You are proactive, organized, and security-conscious
• You work well independently in a remote environment
• You communicate technical information clearly in English
• You enjoy documenting processes and improving IT operations

You Should NOT Apply If

• You have limited Microsoft 365 or Azure experience
• You are unfamiliar with DNS or domain management
• You have little experience supporting business IT environments
• You struggle troubleshooting technical issues independently
• You are uncomfortable working in a fast-paced remote support role
• You lack strong documentation or organizational skills

Other Information

Additional Benefits / Highlights

• Fully remote opportunity (worldwide)
• Independent Contractor engagement
• 40-hour work week (Monday–Friday)
• Flexible schedule based on client requirements
• Competitive contractor rates
• Weekly payments
• Free training and upskilling opportunities
• Ongoing support and guidance from 20four7VA
• Access to a vibrant global contractor community
• Opportunity to support businesses in the U.S., U.K., Canada, and Australia
• Senior/Advanced level IT support opportunity
• Excellent English communication (Level A–B accent) required