Amazon / Market Place Operations Specialist

Company

Sagan Recruitment (Representing a Growing E-Commerce Marketplace Operations Company)

Salary / Compensation

• $1,200 – $1,600 USD per month

Overview / Job Description

Our client is a growing e-commerce business focused on helping brands optimize and scale their presence across online marketplaces. The company emphasizes operational excellence, proactive problem-solving, and strong client partnerships to drive marketplace performance and growth.

The Amazon / Marketplace Operations Specialist will oversee the complete operational lifecycle of Amazon seller accounts, including catalog management, inventory planning, account health monitoring, compliance management, and operational issue resolution. This role serves as a key operational resource for both internal teams and clients, providing marketplace expertise and actionable recommendations.

The ideal candidate has hands-on Amazon Seller Central experience, strong analytical abilities, and the confidence to communicate operational insights directly to clients while managing multiple accounts simultaneously.

Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM PST

Responsibilities

Amazon Marketplace Operations

• Manage end-to-end operational activities across Amazon Seller Central accounts
• Monitor account health, policy compliance, and platform notifications
• Identify and resolve operational issues proactively
• Ensure adherence to Amazon marketplace policies and best practices
• Serve as an operational expert for Amazon-related processes and procedures

Catalog & Listing Management

• Manage product catalog data, SKU files, and listing information
• Maintain listing attributes and parent-child variation structures
• Ensure catalog accuracy and compliance with Amazon requirements
• Resolve listing suppressions and catalog-related issues

Inventory Planning & Forecasting

• Audit inventory forecasts and replenishment plans
• Monitor stock levels and inventory performance metrics
• Identify risks related to stockouts, excess inventory, and seasonal demand fluctuations
• Support inventory optimization and replenishment strategies
• Track key metrics including In-Stock Rate and Inventory Performance Index (IPI)

Case Management & Issue Resolution

• Manage Amazon support cases and operational escalations
• Resolve ASIN suspensions, Brand Registry disputes, and compliance reviews
• Handle listing suppressions and account-related issues
• Escalate critical operational concerns when necessary
• Maintain a solution-oriented approach during urgent escalations

Client Communication & Account Support

• Participate in client meetings as an Amazon operations subject matter expert
• Present operational updates, recommendations, and performance insights
• Communicate issue resolution progress to clients and internal stakeholders
• Build trust through responsive and professional client interactions
• Support onboarding and transition activities for new client accounts

Cross-Functional Collaboration

• Participate in team meetings to review account performance and operational challenges
• Collaborate with internal teams to improve workflows and processes
• Share marketplace insights and recommendations for operational improvement
• Support continuous optimization initiatives across client accounts

Requirements

Experience

• Minimum 2 years of experience managing Amazon Seller Central accounts
• Experience working in an e-commerce business or agency environment
• Experience with inventory management and demand forecasting
• Experience handling Amazon account health and compliance matters
• Experience managing multiple brands or client accounts simultaneously

Skills & Competencies

• Strong understanding of Amazon marketplace operations
• Excellent analytical and problem-solving skills
• Strong attention to detail and operational accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong client-facing communication and presentation skills
• Ability to work independently while maintaining proactive communication
• Calm and professional approach during high-priority escalations

Technical Skills

• Advanced proficiency with Amazon Seller Central
• Experience with inventory forecasting and replenishment planning
• Knowledge of Amazon account health metrics and compliance requirements
• Experience managing catalog data, listings, and variation structures
• Familiarity with operational reporting and performance analysis tools

Candidate Profile

You SHOULD Apply If

• You have strong hands-on experience managing Amazon Seller Central accounts
• You enjoy solving complex marketplace and operational challenges
• You are comfortable presenting recommendations directly to clients
• You can manage multiple brands or accounts simultaneously
• You have strong analytical skills and enjoy working with inventory and operational data
• You are proactive in identifying issues before they become problems
• You thrive in a fast-paced e-commerce environment

You Should NOT Apply If

• You have little or no Amazon Seller Central experience
• You are uncomfortable handling client-facing responsibilities
• You struggle to manage multiple priorities simultaneously
• You prefer highly repetitive tasks with limited problem-solving
• You are not comfortable working independently in a remote environment

Other Information

Preferred Qualifications

• Experience onboarding new marketplace clients
• Experience managing multiple Amazon marketplaces
• Experience with Walmart Marketplace operations
• Familiarity with inventory forecasting and planning software
• Agency experience supporting multiple e-commerce brands
• Knowledge of marketplace growth and optimization strategies

Additional Benefits / Highlights

• Fully remote global opportunity
• Work with multiple Amazon brands and marketplace accounts
• Client-facing role with strategic operational responsibilities
• Opportunity to become a trusted Amazon marketplace expert
• Exposure to inventory planning, compliance, catalog management, and account growth
• Long-term remote career opportunity within a growing e-commerce business

Resume Submission Guidelines

• Submit resumes in text-based PDF format only
• Do not submit scanned PDFs, image files (JPG/PNG), or Word documents (DOC/DOCX)
• Resume and introductory video must be submitted in English

Required Skill

• Amazon Seller Central Operations