Business Manager

Company

Transcom

Salary / Compensation

• Best salary in the market — exact amount not specified

Overview / Job Description

Transcom is seeking a Business Manager to oversee business operations, drive operational excellence, and deliver strong business performance across its teams. The role focuses on executing business strategies, optimizing processes, strengthening service delivery, and ensuring operational goals are consistently achieved.

The Business Manager will lead initiatives that improve business performance and customer experience while supporting employee development. The position requires strong leadership, analytical thinking, cross-functional collaboration, and a focus on accountability, continuous improvement, and high performance.

Responsibilities

Business Operations & Performance

• Oversee business operations and ensure effective execution of strategies
• Drive business performance in alignment with company goals
• Optimize operational processes and workflows
• Strengthen service delivery across teams
• Ensure consistent operational excellence
• Monitor and improve business performance

Leadership & Team Development

• Lead initiatives that support employee development
• Provide strong leadership and planning across teams
• Promote accountability and a high-performance culture
• Collaborate with colleagues and cross-functional teams
• Lead teams and influence stakeholders across organizational levels

Customer Experience & Service Delivery

• Improve customer experience through operational initiatives
• Strengthen service delivery processes
• Identify opportunities to improve business and customer outcomes
• Support consistent service quality across operations

Business Improvement & Growth

• Identify business growth opportunities
• Implement operational improvements
• Drive continuous improvement initiatives
• Support strategic business objectives
• Use performance insights to improve efficiency and results

Reporting & Operational Management

• Monitor operational KPIs and business performance
• Work with structured data, reports, and budgets
• Support performance tracking and reporting
• Use dashboards and reporting tools to assess performance
• Maintain formal business documentation

Requirements

Experience

• Minimum 1 year of experience in business operations, management, team leadership, or a similar role
• Experience within a large and dynamic organization preferred
• Contact center or service-environment experience preferred
• Experience leading teams, managing projects, or driving operational initiatives is an advantage
• Experience handling structured data, reports, budgets, and formal business documentation
• Experience with business management systems, workforce tools, or operational platforms is an advantage

Education

• University/College diploma or equivalent degree
• Preferred fields include:
  • Business Administration
  • Management
  • Economics
  • Similar business-related disciplines

Skills & Competencies

• C1 Advanced English proficiency
• Strong communication and interpersonal skills
• Strong leadership and stakeholder-management abilities
• Ability to influence stakeholders across organizational levels
• Strong analytical mindset
• Excellent attention to detail
• Performance-focused approach
• Strong understanding of operational KPIs
• Understanding of business performance management
• Knowledge of process optimization principles
• Strong MS Office knowledge
• Familiarity with reporting tools, dashboards, KPIs, and performance tracking
• Strong planning and organizational skills
• Ability to work collaboratively across teams

Candidate Profile

You SHOULD Apply If

• You have experience in business operations, management, or team leadership
• You have strong analytical and performance-management skills
• You understand operational KPIs and process optimization
• You are comfortable leading teams and influencing stakeholders
• You can communicate effectively across different organizational levels
• You are highly organized and detail-oriented
• You have strong MS Office skills
• You enjoy improving processes and business performance
• You are comfortable working with reports, budgets, dashboards, and structured data
• You thrive in dynamic, high-performance environments
• You are passionate about improving customer experience and employee development

You Should NOT Apply If

• You lack business operations, management, or leadership experience
• You are uncomfortable working with performance metrics and KPIs
• You lack strong communication and interpersonal skills
• You are not comfortable leading teams or influencing stakeholders
• You lack basic MS Office proficiency
• You struggle with data, reports, or formal business documentation
• You are uncomfortable working in a fast-paced operational environment

Other Information

Additional Benefits / Highlights

• Location: New Cairo, Cairo, Egypt
• Work arrangement: On-site
• Job category: Operations Leadership
• Language: English
• Competitive market salary
• Transportation provided
• Medical insurance
• Social insurance
• International and inclusive work environment
• Supportive workplace culture
• Opportunities for employee development and recognition
• Equal opportunity employer

Company Culture

• Strong focus on commitment to clients and employees
• Emphasis on teamwork and collaboration
• Culture of continuous improvement
• Recognition for strong performance and teamwork
• Focus on employee development and long-term growth
• Inclusive environment where employees are supported from day one