Client Services Associate

Company

Sagan Recruitment (Client Company)

Salary / Compensation

• Up to $1,200 USD/month
• Independent Contractor position

Overview / Job Description

Sagan is a global talent platform that connects top international professionals with leading U.S.-based companies through high-performance remote work opportunities.

The Client Services Associate (CSA) serves as the primary point of contact for inbound customer inquiries, providing exceptional support via phone, email, and online portals. This role is responsible for processing service requests, coordinating with service partners, maintaining accurate work order records, resolving customer concerns, supporting billing activities, and ensuring customers receive timely updates throughout the service lifecycle. The ideal candidate is organized, customer-focused, detail-oriented, and able to manage multiple priorities in a fast-paced remote environment.

Responsibilities

Customer Service & Client Support

• Respond promptly and professionally to customer inquiries via phone, email, and web-based portals.
• Provide accurate information regarding company services and customer requests.
• Process inbound customer service requests according to established policies and procedures.
• Proactively address customer concerns and provide timely follow-up throughout the service process.
• Escalate urgent issues to supervisors when necessary.

Service Coordination

• Schedule services with service partners.
• Enter and update service requests, work orders, and customer information within internal systems.
• Monitor existing tickets and keep customers informed of progress and resolution status.
• Ensure accurate documentation of customer interactions and service activities.

Billing & Administrative Support

• Resolve invoice inquiries and investigate vendor payment issues.
• Assist management with preparing monthly customer invoices.
• Verify and update system data to ensure accuracy.
• Support special projects, sustainability reporting, policy updates, and cost-saving initiatives.
• Perform additional administrative duties as assigned.

Collaboration & Operations

• Communicate service failures and customer concerns to internal teams.
• Support strategic initiatives directed by management.
• Work independently while collaborating effectively with cross-functional teams.
• Maintain confidentiality when handling sensitive customer and company information.

Requirements

Experience

• High School Diploma required.
• Bachelor’s degree preferred.
• 2+ years of customer service experience.
• Experience processing high volumes of transactions with strong accuracy.
• Experience working in fast-paced customer service environments.
• Ability to work evenings, weekends, and holidays when required.

Skills & Competencies

• Excellent written and verbal English communication skills.
• Strong customer service and relationship management abilities.
• Excellent organizational and multitasking skills.
• Strong attention to detail.
• Critical thinking and problem-solving skills.
• Ability to prioritize multiple deadlines effectively.
• Ability to work independently with minimal supervision.
• Strong collaboration and interpersonal skills.
• High level of professionalism, discretion, and confidentiality.

Technical Requirements

• Proficiency with:
  • Microsoft Office
  • Microsoft Excel
• Home office setup including:
  • Windows 10 or Windows 11
  • Minimum 2 GHz processor
  • 4 GB RAM
  • 40 GB free hard drive space
  • Standard HDMI output
• Reliable high-speed internet connection.
• Quiet, distraction-free workspace suitable for remote work.

Candidate Profile

You SHOULD Apply If

• You have at least two years of customer service experience.
• You enjoy helping customers and resolving service-related issues.
• You are highly organized and comfortable managing multiple priorities.
• You are detail-oriented and accurate when processing large volumes of information.
• You communicate professionally with customers, vendors, and internal teams.
• You are comfortable working independently in a remote environment.
• You are proficient with Microsoft Office and Excel.
• You have a reliable home office setup that supports remote work.

You Should NOT Apply If

• You have little or no customer service experience.
• You struggle with multitasking or meeting deadlines.
• You are uncomfortable communicating with customers via phone and email.
• You lack reliable internet or an appropriate remote workspace.
• You are unable to work evenings, weekends, or holidays when required.

Other Information

Work Schedule

• Full-time
• Monday–Friday
• 8:00 AM – 5:00 PM EST
• Availability to work evenings, weekends, and holidays when required.

Work Arrangement

• Remote (LATAM only)
• Independent Contractor

Equipment Requirements

• Windows 10 or Windows 11 computer.
• Minimum 2 GHz processor.
• 4 GB RAM.
• 40 GB available hard drive space.
• Standard HDMI output.
• Reliable high-speed internet connection.
• Quiet, dedicated workspace.

Additional Benefits / Highlights

• Opportunity to work with a leading U.S.-based company through Sagan.
• Collaborative, high-performance remote work environment.
• Exposure to customer service, service coordination, billing support, and project management responsibilities.
• Opportunity to contribute to operational improvements and strategic initiatives.

Resume Submission Guidelines

• Submit your resume in text-based PDF format only.
• Do not submit scanned PDFs, JPG/PNG images, or Word documents.
• Both your resume and introductory video must be submitted in English.