Company
Sagan Recruitment / Franchise Development & Consulting Firm

Salary / Compensation

• $1,500 – $1,800 USD/month

Overview / Job Description

Sagan represents a high-velocity franchise development and consulting firm that helps established businesses expand into national franchise brands. The company manages multiple aspects of brand expansion, including legal documentation, operations manuals, marketing strategies, and unit sales, supporting entrepreneurs across North America.

The Client Services Coordinator will serve as the primary operational liaison between the company and its marketing-service clients. The role focuses on client communication, campaign tracking, recurring reporting, follow-ups, deliverable management, and coordination with internal teams.

The ideal candidate is highly organized, proactive, detail-oriented, and comfortable managing multiple active accounts while ensuring deadlines, client updates, and deliverables are consistently maintained.

Responsibilities:

Client Communication & Support

• Proactively follow up with clients regarding marketing-system status and deliverables
• Keep clients informed about campaign progress
• Serve as a reliable point of contact for client inquiries
• Respond to client questions promptly
• Coordinate with internal teams to resolve client issues
• Maintain clear and professional client-facing communication

Reporting & Performance Tracking

• Generate recurring marketing reports
• Review reports for accuracy
• Distribute reports to clients according to schedule
• Ensure reporting deadlines are consistently met
• Track marketing campaign information and performance updates

Client Records & Documentation

• Maintain accurate records of client touchpoints
• Track outreach history
• Record pending deliverables
• Keep client information current in tracking systems
• Maintain organized documentation and records

Project & Account Coordination

• Monitor project timelines across multiple active accounts
• Track deliverables and deadlines
• Identify potential operational bottlenecks
• Follow up on outstanding tasks
• Coordinate activities between clients and internal teams
• Ensure projects remain on schedule

Requirements:

Experience

• 2+ years of experience in project coordination, client services, or marketing operations
• Experience managing schedules and deliverables
• Experience preparing or managing recurring reports
• Experience working in a client-facing environment

Technical Skills

• Microsoft Office 365
  • Word
  • Excel
  • Outlook
• Cloud-based file management
• Client tracking systems
• Schedule and deliverable tracking

Skills & Competencies

• Fluent written and spoken English
• Clear and professional communication
• Strong organizational skills
• Excellent attention to detail
• Strong follow-up skills
• Proactive approach to client communication
• Ability to manage multiple accounts
• Strong process adherence
• Ability to meet deadlines consistently
• Reliable and structured working style

Nice-to-Have Skills

• Franchise development experience
• Agency experience
• High-volume service environment experience
• Familiarity with task management platforms such as:
  • Trello
  • Asana
  • Monday.com
• CRM platform experience

Candidate Profile: You SHOULD Apply If

• You have 2+ years of client services, project coordination, or marketing operations experience
• You are highly organized and detail-oriented
• You are comfortable managing multiple client accounts
• You are proactive about following up with clients
• You have strong written and spoken English
• You are confident communicating with clients professionally
• You can manage schedules and track deliverables accurately
• You are comfortable preparing and reviewing recurring reports
• You consistently meet deadlines
• You are comfortable coordinating with internal teams to resolve client issues
• You can maintain accurate records across multiple projects
• You are comfortable working Monday–Friday during US Eastern Time hours

You Should NOT Apply If

• You have no relevant client services, project coordination, or marketing operations experience
• You struggle with organization or attention to detail
• You frequently miss deadlines
• You are uncomfortable with repetitive follow-up and tracking tasks
• You do not have strong English communication skills
• You struggle to manage multiple accounts simultaneously
• You are uncomfortable working with reports and spreadsheets
• You prefer working without structured processes
• You cannot work US Eastern Time hours

Other Information:

Additional Benefits / Highlights

• Fully remote
• Full-time position
• Independent contractor arrangement
• Monday–Friday schedule
• 9:00 AM–5:00 PM EST
• Client-facing role with direct operational responsibility
• Opportunity to work within a high-velocity franchise development and consulting environment
• Exposure to marketing operations and client account management
• Opportunity to coordinate multiple active client accounts

Application Requirements

• Resume must be submitted in text-based PDF format
• Scanned resumes are not accepted
• JPG/PNG resumes are not accepted
• Word documents (DOC/DOCX) are not accepted
• Resume and introductory video must be submitted in English

Required Skills

• Client Services
• Project Coordination
• Client Communication
• Marketing Operations
• Microsoft Office 365
• Reporting
• Deliverable Tracking
• Schedule Management
• Account Coordination