Client Success Manager

Company

Bamboo Works

Salary / Compensation

• USD $1,600–$2,000/month

Overview / Job Description

Bamboo Works is a growing international staffing firm that helps companies build high-performing remote teams by connecting them with professionals across operations, marketing, finance, technology, customer support, and executive assistance.

The Client Success Manager will own the client journey from onboarding through long-term account management. Acting as a trusted strategic partner, the role involves helping clients build successful remote teams, coordinating recruitment activities, supporting contractors, solving challenges proactively, and identifying opportunities for account growth.

The position requires strong relationship management, organization, commercial awareness, and the ability to coordinate clients, recruiters, contractors, sales, and leadership across multiple accounts.

Responsibilities

Client Success & Relationship Management

• Own client relationships from onboarding through long-term partnerships
• Lead client onboarding, hiring kick-offs, and calibration sessions
• Understand clients’ businesses, hiring strategies, and growth plans
• Build trusted relationships with key stakeholders and decision-makers
• Conduct regular client check-ins, business reviews, and strategic planning sessions
• Proactively identify challenges and manage client expectations
• Drive client satisfaction, retention, and account growth

Recruitment Coordination

• Translate client hiring requirements into clear recruitment briefs
• Partner with the Talent Acquisition team throughout recruitment processes
• Monitor recruitment progress, timelines, and candidate pipelines
• Provide clients with proactive updates throughout the hiring process
• Ensure placements meet Bamboo Works’ quality and service standards

Contractor Success

• Support contractors throughout their engagement
• Conduct contractor onboarding and regular performance check-ins
• Help contractors integrate successfully into client teams
• Identify and address potential performance concerns early
• Facilitate constructive conversations between clients and contractors when necessary

Project & Operations Management

• Coordinate between clients, recruiters, contractors, sales, and leadership
• Keep projects moving efficiently and ensure stakeholder alignment
• Manage multiple client accounts simultaneously
• Maintain strong organization and attention to detail
• Improve internal processes to enhance the overall client experience

Growth & Account Development

• Identify opportunities for clients to expand their remote teams
• Recommend additional roles and staffing solutions based on client needs
• Recognize account expansion opportunities through regular client conversations
• Contribute to the long-term growth of Bamboo Works and its clients

Requirements

Experience

• 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role
• Proven experience managing long-term client relationships
• Experience focused on client retention and account growth
• Experience coordinating multiple stakeholders
• Experience managing several projects or accounts simultaneously
• Experience handling challenging client conversations
• Experience working independently in a remote environment

Skills & Competencies

• Excellent written and verbal communication skills
• Fluent English
• Strong client relationship management skills
• Strong problem-solving abilities
• Highly organized and detail-oriented
• Proactive and self-directed
• Strong commercial awareness
• Client-first mindset
• Ability to manage multiple priorities
• Ability to learn different industries, business models, and organizational structures
• Strong stakeholder coordination skills
• Confidence handling complex conversations
• Ability to balance empathy with commercial thinking

Nice-to-Have Skills

• Recruitment, staffing, outsourcing, or HR services experience
• Familiarity with remote hiring models
• Experience working with globally distributed teams
• Experience supporting clients hiring executive assistants, developers, marketers, accountants, finance professionals, or operations specialists
• Experience with ATS, CRM, project management, or client success platforms

Candidate Profile

You SHOULD Apply If

• You naturally build trust and long-term client relationships
• You take ownership rather than waiting for direction
• You proactively identify and solve potential problems
• You thrive in fast-paced and entrepreneurial environments
• You remain calm and confident during challenging conversations
• You can balance empathy with commercial objectives
• You enjoy helping businesses grow through talented professionals
• You are highly organized and can manage multiple accounts
• You care deeply about delivering exceptional client experiences
• You are comfortable working independently and taking responsibility for outcomes

You Should NOT Apply If

• You prefer waiting for instructions rather than taking ownership
• You struggle to manage multiple stakeholders or accounts simultaneously
• You are uncomfortable handling difficult client conversations
• You lack strong written and verbal communication skills
• You are not comfortable working independently
• You focus only on client satisfaction without considering commercial growth
• You struggle in fast-paced or entrepreneurial environments

Other Information

Additional Benefits / Highlights

• Fully remote
• Full-time, 40 hours/week
• Flexible working hours with overlap across international clients
• Independent Contractor arrangement
• ASAP start date
• Competitive monthly compensation plus revenue-based incentives
• Work with businesses across multiple industries and countries
• Direct impact on long-term client relationships and business growth
• Supportive, high-performing remote team
• High degree of autonomy, trust, and ownership
• Opportunity to work with globally distributed teams
• Growing international company with ambitious expansion plans

Recruitment Process

1. Initial Interview
2. Interview with the Founders
3. Client Success Case Discussion
4. Offer & Onboarding