Client Systems Architect

Company

The VA Group

Salary / Compensation

• Compensation: Not specified

Overview / Job Description

The VA Group is seeking a Client Systems Architect to help clients translate operational challenges into structured, AI-powered workflows using Mavis.

This is a highly client-facing role combining AI prompting, business process design, client consulting, relationship management, and AI system optimization. The position is focused on understanding how clients work, identifying opportunities for automation, and translating their needs into clear logical workflows and AI instructions.

The ideal candidate is a strong communicator who can work comfortably with both business executives and advanced AI models. Rather than requiring backend programming, the role emphasizes strategic thinking, logic extraction, prompt engineering, client education, and relationship building.

Responsibilities

Client Consultation & Logic Extraction

• Conduct in-depth client consultations to understand operational challenges
• Identify client decision-making processes and translate them into structured logic
• Define Trigger → Logic → Output decision matrices
• Identify opportunities where AI can improve business processes
• Translate client pain points into practical AI-powered solutions
• Ensure clients feel supported throughout the technical transition

Client Relationship Management

• Act as a trusted strategic consultant for clients
• Build strong, long-term client relationships
• Develop deep rapport with key stakeholders
• Anticipate client needs and operational challenges
• Align Mavis capabilities with clients’ long-term business objectives
• Maintain strong client satisfaction and engagement

AI Prompt Engineering

• Write complex system instructions and system prompts for Mavis
• Test and refine prompts based on system performance
• Ensure AI follows required brand voice and formatting standards
• Define operational rules and business logic for AI systems
• Continuously optimize AI instructions based on client requirements

Logic Blueprint & Client Education

• Create structured Logic Blueprints for client review and approval
• Explain AI workflows and system behavior to non-technical stakeholders
• Clearly communicate the reasoning behind AI outputs
• Translate complex AI concepts into simple business-value language
• Obtain client feedback and incorporate approved changes

AI Optimization & Client Success

• Review client feedback on a regular basis
• Refine Mavis’s capabilities based on client needs
• Improve AI performance and workflow accuracy
• Ensure AI systems evolve alongside changing client requirements
• Support long-term client retention and satisfaction

Requirements

Experience

• 1–2+ years of heavy experience working with LLMs
• Strong practical experience with AI prompting
• Experience with platforms such as Claude, GPT-4, or Gemini
• Experience creating and refining AI instructions
• Experience working with business processes or workflow automation
• Experience with CRM software
• Strong client-facing or consulting experience preferred

AI & Prompt Engineering Skills

• Advanced prompt engineering
• System prompt development
• Few-Shot prompting
• Persona setting
• Chain-of-Thought prompting
• AI workflow design
• Logical decision structures
• If-This-Then-That logic
• AI system testing and refinement

Client & Business Skills

• Exceptional client communication
• Empathetic listening
• Strong relationship-building abilities
• Ability to quickly understand client pain points
• Strong business intuition
• Ability to translate business problems into logical workflows
• Ability to explain technical concepts to non-technical stakeholders
• Strong emotional intelligence
• Ability to handle client feedback professionally
• Strategic and analytical thinking

Technical Requirements

• USB headset with noise cancellation
• Working webcam
• Primary computer with at least i5–i7 processor and 8GB RAM
• Backup computer with at least i5–i7 processor and 8GB RAM
• Main wired internet connection with minimum 25 Mbps
• Backup internet connection with minimum 10 Mbps

Technical Environment

• No backend or API coding required
• Must be comfortable with CRM software
• Must understand logical workflow structures
• Must be comfortable working with AI and LLM platforms

Candidate Profile

You SHOULD Apply If

• You have strong hands-on experience with LLMs and AI prompting
• You can turn messy business problems into structured workflows
• You naturally think in logical Trigger → Logic → Output structures
• You can communicate complex AI concepts in simple business language
• You are highly empathetic and skilled at listening to clients
• You enjoy building long-term client relationships
• You are comfortable writing and testing sophisticated system prompts
• You have experience with Claude, GPT-4, Gemini, or similar LLMs
• You are strategic rather than purely execution-focused
• You are comfortable working with CRM systems
• You can respond positively to client feedback and use it to improve AI systems
• You are comfortable working independently in a fully remote environment
• You have a reliable primary and backup computer and internet setup

You Should NOT Apply If

• You have little or no practical LLM experience
• You are uncomfortable with prompt engineering
• You struggle to translate business problems into logical workflows
• You prefer purely technical coding roles
• You struggle to communicate technical concepts to non-technical clients
• You lack empathy or patience when handling client feedback
• You are uncomfortable conducting client consultations
• You require constant direction
• You cannot meet the required computer, headset, webcam, or internet specifications
• You are a U.S. resident or U.S. citizen

Other Information

Additional Benefits / Highlights

• Fully remote
• Full-time position
• Non-U.S.-based applicants only
• Job security and stability
• Supportive team environment
• Career growth opportunities
• Fun work environment
• Opportunity to work at the intersection of AI, client success, and business process automation
• No backend/API coding required
• High level of client interaction and strategic ownership

Schedule

• 8-hour shift
• Shift falls between 5:00 AM–5:00 PM PST
• Includes 1-hour unpaid lunch

Eligibility

• Applicants must reside outside the United States
• U.S. residents and U.S. citizens should not apply unless specifically permitted for the role