Required Skills

hardware/software troubleshooting

networking knowledge tcp/ip

VPN

DNS

ticket management

OS support

About micro1

micro1 is the leading AI data lab for training frontier models and evaluating AI agents. Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more. micro1 transforms that real-world expertise into high-quality training data, evaluations, and feedback loops that improve how AI systems learn, reason, and perform.

Our platform identifies and vets top talent through an AI recruiter, enabling high-quality expert contributions at scale. We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our global expert network grows, micro1 is building the human intelligence layer for frontier AI.

Role Title: Computer User Support Specialists

Role Type: Contractor

Location: Remote

micro1 is selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you’ll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Scope of Work

Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.
Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.
Contribute detailed process insights that enhance future support workflows and training data quality.
Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.
Identify patterns in support issues, offering recommendations or process improvements to the project team.

Preferred Qualifications

Minimum 3 years’ proven experience providing Tier 2/3 IT support.
Expertise in diagnosing and resolving hardware and software issues across varied platforms.
Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.
Proficiency with ticket management systems and thorough documentation practices.
Exceptional written and verbal communication skills, with a focus on user-friendly explanations.
Certifications such as CompTIA A+, Network+, or ITIL are advantageous.
Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.

Job Overview

Offered Salary

Career Level

Industry
IT & Software Developmentit

Experience

Qualification