Content & Community Manager

Company

Award-Winning Full-Service Public Relations & Digital Agency (Toronto, Canada)

Salary / Compensation

• Compensation not specified

Overview / Job Description

An award-winning public relations and digital agency based in Toronto is seeking a Content & Community Manager to support its digital presence and client content production across multiple industries. The agency serves a diverse portfolio of brands spanning luxury real estate, lifestyle, beauty, food & beverage, and technology, delivering campaigns that consistently exceed performance goals.

This role is ideal for a mid-to-senior level social media professional with strong graphic design expertise who can independently create polished, on-brand content while managing social media strategy, community engagement, and performance reporting. The successful candidate will work directly with agency leadership and contribute both strategically and creatively across multiple client accounts.

Responsibilities

Content Creation & Graphic Design

• Create high-quality, platform-optimized graphics and visual content for agency and client accounts.
• Design content for Instagram, LinkedIn, TikTok, Facebook, Pinterest, and X.
• Produce polished, professional, and visually engaging social media assets.
• Adapt content to suit the unique style, voice, and aesthetic of different brands.
• Maintain high visual standards and brand consistency across all deliverables.
• Ensure content aligns with campaign objectives and client expectations.

Social Media Strategy & Management

• Develop and manage content calendars aligned with campaign timelines and product launches.
• Execute social media strategies that drive engagement, audience growth, and brand visibility.
• Manage multiple client accounts simultaneously.
• Ensure consistent posting schedules and content execution across platforms.
• Support campaign planning and digital marketing initiatives.

Community Management & Audience Engagement

• Monitor social media channels and respond to comments, direct messages, and mentions.
• Foster positive relationships with followers and online communities.
• Maintain brand-appropriate communication across all client accounts.
• Support audience growth through meaningful engagement and interaction.
• Escalate issues or opportunities when necessary.

Analytics & Performance Reporting

• Monitor key social media performance metrics.
• Analyze engagement, reach, audience growth, and content effectiveness.
• Use insights and analytics to refine content strategies and improve results.
• Prepare reports and recommendations for agency leadership and clients.
• Identify trends and opportunities to optimize performance.

Creative Collaboration & Campaign Support

• Collaborate directly with agency leadership on creative direction.
• Support public relations campaigns and client launch initiatives.
• Contribute ideas for content, branding, and audience engagement.
• Help ensure campaigns maintain strong visual and strategic alignment.
• Support agency growth through creative problem-solving and innovation.

Requirements

Experience

• 3–5 years of hands-on experience in social media management with a strong graphic design component.
• Proven experience creating content specifically for social media platforms.
• Experience managing multiple brand accounts simultaneously.
• Experience using analytics and performance data to guide content decisions.
• Portfolio showcasing social media graphic design work is required.

Skills & Competencies

• Strong graphic design and visual storytelling abilities.
• Proficiency in Canva Pro or Adobe Creative Suite.
• Deep understanding of social media best practices across Instagram, LinkedIn, and TikTok.
• Ability to create polished content independently with minimal supervision.
• Strong knowledge of platform-specific formats, trends, and audience behaviors.
• Ability to adapt design styles to suit diverse brand identities.
• Excellent organizational and project management skills.
• Strong communication and collaboration abilities.
• Creative thinking with strong attention to detail.

Candidate Profile

You SHOULD Apply If:

• You have a strong portfolio of social media-focused graphic design work.
• You enjoy balancing creative execution with strategic thinking.
• You can independently manage multiple brands with different visual identities.
• You have a strong eye for aesthetics and premium brand presentation.
• You thrive in agency environments with fast-moving projects.
• You enjoy creating content that drives engagement and brand growth.
• You are comfortable collaborating directly with leadership and clients.

Preferred Qualifications

• Experience working in PR, marketing, or creative agencies.
• Experience supporting luxury, lifestyle, beauty, or consumer brands.
• Basic video editing skills for Reels, TikTok, and short-form content.
• Experience using scheduling platforms such as Later, Buffer, or Hootsuite.
• Familiarity with integrated marketing and public relations campaigns.
• Experience creating content for high-profile or premium brands.

Work Schedule

• Monday to Friday
• 9:00 AM – 1:00 PM Eastern Time (Canada)
• 20 hours per week
• 4 hours per day
• Fully Remote

Other Information

Work Setup

• Fully remote position.
• Reports directly to agency leadership.
• Uses Canva Pro or Adobe Creative Suite.
• Utilizes standard social media management and analytics platforms.

Additional Highlights

• Work with an award-winning agency and high-profile client portfolio.
• Opportunity to support brands across luxury real estate, lifestyle, beauty, food & beverage, and technology sectors.
• Purely creative role with no administrative responsibilities.
• Direct collaboration with agency leadership.
• Significant creative input on campaigns and brand initiatives.
• Opportunity to influence strategy and creative direction across multiple accounts.
• Permanent work-from-home opportunity.
• Immediate hiring.