Customer Experience Specialist

Company

Clipboard

Salary / Compensation

Chat Support

• $11,400 – $16,800 USD/year

Voice Support

• $13,200 – $20,400 USD/year

Overview / Job Description

Clipboard is a remote-first healthcare technology company that operates an app-based marketplace connecting healthcare professionals with healthcare facilities across the United States. Founded in 2016, the company has grown to over 1,000 remote employees and serves more than 60,000 healthcare professionals while continuing to expand across the healthcare industry.

The Customer Experience Specialist will support healthcare professionals using Clipboard’s platform by resolving customer issues across chat, voice, and email channels. This role involves troubleshooting platform-related concerns, handling onboarding, shift scheduling, payments, and account issues while delivering fast, empathetic, and high-quality customer support. The ideal candidate is proactive, detail-oriented, adaptable, and thrives in a fast-paced, high-ownership remote environment.

Responsibilities

Customer Support

• Deliver fast, accurate, and empathetic support via chat, voice, and email.
• Resolve worker inquiries related to shifts, payments, onboarding, and platform usage.
• Personalize customer interactions while maintaining a professional and helpful tone.
• Guide new healthcare professionals through the onboarding process.

Issue Resolution & Troubleshooting

• Investigate customer issues using Zendesk, Salesforce, and internal systems.
• Troubleshoot platform and operational issues independently before escalating.
• Maintain accurate documentation of customer interactions and case resolutions.
• Exercise sound judgment when resolving complex customer concerns.

Operations & Process Improvement

• Identify recurring customer issues and operational bottlenecks.
• Recommend workflow improvements to enhance the worker experience.
• Maintain high operational standards across all customer interactions.
• Uphold Clipboard’s core values of ownership, speed, and excellence.

Collaboration

• Work closely with teammates to ensure seamless customer support.
• Communicate effectively across departments when escalation is required.
• Contribute positively to team performance and continuous improvement initiatives.

Requirements

Experience

• Previous experience in customer service, customer support, customer experience, or a related customer-facing role.
• Experience supporting customers across multiple communication channels (chat, voice, and email) is preferred.
• Experience using CRM or helpdesk platforms is an advantage.

Skills & Competencies

• Fluent, professional-level English communication skills (written and verbal).
• Strong customer service and relationship-building skills.
• Excellent problem-solving and critical-thinking abilities.
• Ability to quickly learn new systems, tools, and workflows.
• Strong attention to detail.
• Ability to remain calm under pressure.
• Highly organized with excellent time management skills.
• Proactive, self-motivated, and adaptable.
• Collaborative mindset with strong interpersonal skills.

Technical Requirements

• Experience using or willingness to learn:
  • Zendesk
  • Salesforce
• Ability to work effectively in a remote environment.

Candidate Profile

You SHOULD Apply If

• You have strong customer service experience and enjoy helping people.
• You communicate fluently and professionally in English.
• You are comfortable supporting customers via chat, phone, and email.
• You are a proactive problem-solver who takes initiative.
• You thrive in fast-paced environments where priorities change quickly.
• You are detail-oriented and maintain professionalism under pressure.
• You enjoy learning new systems and improving operational processes.
• You value teamwork, ownership, and continuous improvement.

You Should NOT Apply If

• You struggle to multitask across multiple communication channels.
• You are uncomfortable working in a fast-paced, high-accountability environment.
• You prefer highly structured work with little change or independent decision-making.
• You have difficulty adapting to new technology or workflows.
• You are unavailable to work weekends or rotating schedules.

Other Information

Work Arrangement

• Full-time
• Fully Remote
• Eligible Locations:
  • Africa
  • Central America
  • South America
  • The Caribbean

Work Schedule

• Clipboard operates 24/7.
• Employees work 5 days within a 7-day schedule.
• Availability on both Saturday and Sunday is required.
• Shifts are assigned based on business needs.

Hiring Process

• Application Review & Skills Assessment
• Case Study
• Hiring Manager Interview (Role Play)
• Interview with the Head of Worker Support

Additional Benefits / Highlights

• Opportunity to support over 60,000 healthcare professionals across the United States.
• Career growth opportunities, with many leaders promoted internally.
• Exposure to customer operations, platform support, and operational problem-solving.
• Collaborative remote-first culture with over 1,000 global team members.
• Fast-paced environment focused on ownership, continuous learning, and operational excellence.