Customer Service Representative

Company

Local Splash

Salary / Compensation

• Not specified

Overview / Job Description

Local Splash is seeking a Customer Service Representative to serve as the primary point of contact for clients, providing exceptional support across account management, billing, orders, cancellations, and general inquiries.

This is a full-time, 100% remote position where the Customer Service Representative will handle inbound and outbound communications, maintain accurate customer records, resolve issues, and collaborate with internal teams to ensure a positive customer experience. The ideal candidate is organized, dependable, and possesses strong communication and multitasking skills.

Responsibilities

Customer Support

• Answer inbound client phone calls and respond to customer inquiries.
• Make outbound calls to provide proactive client support.
• Respond promptly to client voicemail messages and emails.
• Assist customers with orders, billing, account updates, cancellations, errors, and general account questions.
• Serve as the primary liaison between Local Splash and its clients.

Account Management & Administration

• Perform account updates and maintain accurate customer information.
• Complete data entry tasks accurately and efficiently.
• Support daily operational activities.
• Track customer service metrics and operational data.

Issue Resolution

• Identify customer issues and escalate them when necessary.
• Ensure timely and effective resolution of customer concerns.
• Maintain a high level of professionalism throughout customer interactions.

Requirements

Experience

• Previous customer service experience.
• Sales experience or demonstrated sales ability.
• Experience working in a remote environment.

Skills & Competencies

• Excellent written and verbal English communication skills.
• Strong customer support and relationship management skills.
• Advanced computer proficiency.
• Advanced Microsoft Excel skills.
• Ability to multitask effectively.
• Strong attention to detail.
• Typing speed of 30–50 words per minute (WPM).
• Dependable with excellent attendance and time management.
• Ability to complete work accurately and on time.

Education

• High School Diploma, GED, or equivalent.

Preferred Skills

• Google Ads Certification.
• Knowledge of Google Ads.
• Advanced knowledge of local SEO.
• Background in Quality Control.
• Basic knowledge of Google Docs and Google Sheets.
• Spanish language communication skills.

Candidate Profile

You SHOULD Apply If

• You have customer service experience and enjoy helping customers.
• You communicate professionally in English, both verbally and in writing.
• You are organized, dependable, and detail-oriented.
• You are comfortable handling inbound and outbound customer communications.
• You have strong computer and multitasking skills.
• You are able to work independently in a remote environment.
• You have sales experience or are comfortable identifying customer needs.

You Should NOT Apply If

• You have little or no customer service experience.
• You are uncomfortable speaking with customers by phone.
• You struggle with multitasking or managing multiple customer requests.
• You lack strong computer skills or experience with Excel.
• You cannot meet the required work schedule or maintain reliable attendance.

Other Information

Work Schedule

• Full-time
• 100% Remote
• Monday–Friday
• 7:00 AM – 4:00 PM PST

Additional Benefits / Highlights

• Fully remote work opportunity.
• Opportunity to be the primary point of contact for customers.
• Diverse responsibilities across customer service, account management, and operations.
• Inclusive workplace committed to diversity and equal opportunity.
• Collaborative and supportive work environment.