Customer support

Responsibilities

• Answer incoming phone calls and respond to text messages from clients during clinic hours.
• Schedule appointments and manage the booking portal to ensure smooth patient flow.
• Follow up with warm leads generated from Facebook ads to book consultations.
• Provide information about services, pricing, and aftercare to prospective and existing clients.
• Post pre-created social media content (3x per week) and engage with the clinic’s audience on social platforms.
• Attend weekly 1-2 hour front desk training sessions through Medspa Performance Academy.
• Perform light administrative tasks within the clinic’s EMR system as needed.
• Maintain a professional, warm, and responsive communication style that reflects the clinic’s brand.

Requirements

• Experience in customer service or client-facing support roles.
• Excellent written and verbal communication skills in English.
• Comfortable handling inbound phone calls and text-based client inquiries.
• Strong organizational skills and attention to detail.
• Ability to manage scheduling and appointment coordination.
• Reliable internet connection and ability to work during US Eastern Time business hours.

Preferred Qualifications:

• Experience in the medical, dental, or aesthetics industry.
• Familiarity with EMR or CRM systems.
• Experience with social media management or community engagement.
• Familiarity with booking or scheduling platforms.
• Ability to learn new software quickly.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring