Head of Operations

Company

Xapo Bank

Salary / Compensation

• Salary not specified
• Full-time remote position

Overview / Job Description

Xapo Bank is seeking a Head of Operations to lead and oversee the bank’s operational infrastructure. This senior leadership role is responsible for ensuring operational excellence, scalability, efficiency, and regulatory compliance across core banking functions while building the operational foundation for future growth.

The Head of Operations will lead multi-disciplinary teams responsible for Payments, Reconciliations, Card Operations, Treasury, Business Operations, and Crypto Settlement Operations. The ideal candidate is an experienced banking operations leader with expertise in process optimization, automation, risk management, and financial services operations.

Responsibilities

Strategic & Operational Leadership

• Develop and execute the bank’s operational strategy aligned with business objectives
• Oversee core operational functions, including payments, treasury operations, reconciliations, and back-office processes
• Ensure operational performance meets quality, efficiency, and control standards
• Drive scalable operational processes that support business growth

Process Improvement & Automation

• Lead process mapping, optimization, and automation initiatives
• Develop, document, and implement standard operating procedures (SOPs)
• Leverage data, analytics, and AI to improve operational efficiency
• Reduce manual processes through intelligent automation

Team Leadership & Workforce Management

• Lead, mentor, and develop high-performing operational teams
• Foster a culture of accountability, collaboration, and continuous improvement
• Manage workforce planning and resource allocation
• Build and scale operational capabilities across the organization

Risk Management & Regulatory Compliance

• Ensure operational compliance with financial regulations and internal policies
• Develop and maintain operational risk management frameworks
• Implement internal controls, monitoring processes, and reporting procedures
• Serve as the primary contact for operational audits
• Partner with Compliance and Anti-Financial Crime (AFC) teams to maintain regulatory standards

Cross-Functional Collaboration

• Collaborate with Platform Engineering, Data, People, Treasury, and other departments
• Partner with the Client Coverage Group to deliver seamless customer experiences
• Align operational initiatives with organizational objectives

Crypto & Settlement Operations

• Oversee Bitcoin and cryptocurrency settlement operations
• Manage on-chain reconciliation, wallet operations, and custody controls
• Ensure crypto settlement activities comply with regulatory and security requirements
• Develop scalable crypto-to-fiat operational processes

Requirements

Experience

• 10+ years of progressive leadership experience in operations within regulated financial services
• Experience in Banking, FinTech, or Wealth Management
• Proven experience leading large-scale operational functions, including:
  • Payments
  • Treasury
  • Business Operations
• Experience driving operational transformation, automation, and process improvement
• Cryptocurrency industry experience is highly desirable

Skills & Competencies

• Strong operational leadership and strategic planning skills
• Deep knowledge of banking operations and financial services
• Expertise in process improvement methodologies
• Experience implementing automation initiatives
• Strong understanding of AML, financial crime prevention, and regulatory compliance
• Excellent stakeholder management and executive communication skills
• Strong leadership, coaching, and people management abilities
• Analytical mindset with strong problem-solving capabilities
• Ability to translate strategic goals into operational execution

Candidate Profile

You SHOULD Apply If

• You have extensive leadership experience in banking or fintech operations
• You have successfully built and scaled operational teams
• You have led process optimization and automation initiatives
• You are knowledgeable about regulatory compliance and operational risk management
• You have experience managing payments, treasury, and business operations
• You are comfortable working in high-growth, global remote environments
• You have an interest in cryptocurrency and digital asset operations

You Should NOT Apply If

• You have limited experience leading financial operations teams
• You lack knowledge of banking regulations or operational controls
• You have little experience with operational transformation or automation
• You are uncomfortable managing cross-functional executive stakeholders
• You struggle with strategic planning or organizational leadership
• You do not have experience in regulated financial services

Other Information

Additional Benefits / Highlights

• 100% remote – work from anywhere in the world
• Opportunity to lead operations for a global digital bank
• Join a distributed team across 50+ countries
• Flexible work schedule
• Flexible Paid Time Off (PTO)
• Annual learning and development budget
• Opportunity to shape the future of banking, fintech, and cryptocurrency operations
• Collaborative, high-performance remote culture
• Dedicated workspace and reliable high-speed internet required
• Strong emphasis on innovation, automation, operational excellence, and continuous improvement