Home Care Scheduler

Company

ClearDesk, LLC

Salary / Compensation

• Salary: Not specified

Overview / Job Description

ClearDesk is a remote staffing company that helps U.S. businesses build and manage high-performing global teams. The company provides long-term remote career opportunities while supporting businesses across multiple industries.

The Home Care Scheduler is responsible for coordinating caregiver schedules for a U.S.-based home care agency, ensuring seniors receive consistent and reliable care. This role involves managing daily schedules, responding to last-minute staffing changes, communicating with caregivers and clients, maintaining accurate records, and supporting administrative and recruitment activities. The ideal candidate is highly organized, proactive, and able to remain calm in a fast-paced environment.

Responsibilities

Scheduling & Workforce Coordination

• Build and maintain accurate caregiver schedules across multiple service areas.
• Respond quickly to shift cancellations, call-offs, and scheduling conflicts.
• Coordinate replacement caregivers to ensure uninterrupted client care.
• Monitor staffing levels and communicate scheduling updates.

Client & Caregiver Communication

• Answer incoming calls from caregivers and clients using the VoIP phone system.
• Communicate schedule changes promptly and professionally.
• Build positive working relationships with caregivers and stakeholders.
• Provide ongoing support to ensure a smooth scheduling process.

Administrative Support

• Maintain accurate records and case notes within WellSky.
• Generate weekly operational reports for leadership.
• Update scheduling and staffing information in internal systems.
• Assist with general administrative tasks during slower periods.

Operations & Recruitment Support

• Collaborate with the operations team to resolve staffing issues.
• Conduct regular caregiver check-ins and performance evaluations.
• Assist with light recruitment activities when needed.
• Help improve scheduling efficiency and overall workforce operations.

Requirements

Experience

• Previous scheduling experience preferred.
• Experience in healthcare or home care scheduling is an advantage.
• Experience working with remote communication tools and software systems.
• Experience building relationships with clients, caregivers, or stakeholders.
• Ability to work during U.S. business hours.

Skills & Competencies

• Strong organizational and time management skills.
• Excellent problem-solving abilities.
• Calm and composed under pressure.
• Strong written and verbal communication skills.
• Customer service and relationship management skills.
• Ability to multitask in a fast-paced environment.
• Comfortable learning new software platforms such as WellSky.
• Self-motivated with the ability to work independently and collaboratively.

Technical Requirements

• 720p HD webcam.
• Noise-canceling headset.
• Primary internet connection with at least 25 Mbps speed.
• Backup internet connection and backup power source.
• Primary computer with at least Intel Core i5 (or equivalent) and 8 GB RAM.
• Backup computer with at least Intel Core i3 and 4 GB RAM.

Candidate Profile

You SHOULD Apply If

• You have experience in scheduling, workforce coordination, or administrative support.
• You enjoy organizing schedules and solving operational challenges.
• You remain calm and efficient in fast-paced situations.
• You communicate professionally with clients and team members.
• You are comfortable working remotely using digital communication tools.
• You are willing to work U.S. time zone hours.
• You have the required home office equipment and reliable internet connection.
• You enjoy helping others and contributing to quality care for seniors.

You Should NOT Apply If

• You struggle with multitasking or working under pressure.
• You dislike handling scheduling changes or urgent staffing requests.
• You are unavailable to work U.S. business hours.
• You do not have the required remote work equipment or reliable internet.
• You prefer highly repetitive work with minimal communication or coordination responsibilities.

Other Information

Work Schedule

• Full-time
• Fully Remote
• Must be available to work U.S. time zone schedules

Additional Benefits / Highlights

• Long-term remote career opportunity.
• Work directly with a U.S.-based home care client.
• Prepaid HMO coverage.
• Ongoing training, professional development, and feedback.
• Supportive remote-first work culture.
• Opportunity to make a meaningful impact by helping ensure seniors receive consistent home care.

Important Information

• ClearDesk does not charge applicants any fees during the hiring process.
• Official recruitment communications will only come from @cleardesk.com or @cleardeskteam.com email addresses.
• Applicants may be considered for similar roles based on their qualifications and business needs.