Home Services Operations Coordinator

Company

Sagan Recruitment

Salary / Compensation

• $1,000 – $2,000 USD per month

Overview / Job Description

Sagan is an exclusive membership community that connects top international talent with U.S.-based businesses. Through its global network, Sagan helps companies build high-performing remote teams while providing professionals with access to world-class career opportunities.

Sagan is recruiting on behalf of a growing home services company that delivers high-quality residential projects through operational excellence, strong customer service, and effective coordination across sales, production, and administrative teams.

The Home Services Operations Coordinator will support daily operations and ensure projects progress smoothly from customer approval through project completion and invoicing. This role is ideal for a highly organized professional who excels at process management, cross-functional coordination, customer communication, and administrative support in a remote environment.

Responsibilities

Operations Coordination & Workflow Management

• Create and process work orders following customer approvals.
• Verify deposits, required documentation, and project readiness before releasing jobs to production.
• Coordinate communication between sales, production, and administrative teams.
• Assist with scheduling, job coordination, and workflow management.
• Ensure projects move efficiently through each stage of the operational process.

Customer Service & Communication

• Respond to customer inquiries via email, text, and other communication channels.
• Assist customers with scheduling, billing, and project-related questions.
• Provide timely updates and support throughout the customer journey.
• Escalate issues or concerns when necessary to ensure customer satisfaction.

Invoicing & Project Closeout

• Generate and distribute customer invoices upon project completion.
• Track outstanding invoices and customer pre-payments.
• Support project closeout activities and ensure all documentation is complete.
• Maintain accurate financial and project records.

CRM & Administrative Support

• Maintain accurate customer records within CRM and internal systems.
• Perform data entry, reporting, documentation, and process-tracking activities.
• Ensure information is properly recorded and updated across systems.
• Support administrative functions that contribute to operational efficiency.

Process Improvement & Quality Assurance

• Monitor online reviews and customer feedback.
• Identify opportunities for operational improvements.
• Support process optimization initiatives and special projects.
• Ensure adherence to established procedures while maintaining high accuracy standards.

Requirements

Experience

• Experience working independently in a remote environment.
• Experience using CRM systems and customer management platforms.
• Experience handling administrative, operational, or coordination tasks.
• Experience managing multiple priorities and deadlines effectively.

Skills & Competencies

• Strong organizational and time management skills.
• Exceptional attention to detail and accuracy.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel, Word, and email platforms.
• Ability to follow established processes consistently.
• Strong problem-solving and critical-thinking abilities.
• High level of accountability, reliability, and follow-through.
• Ability to maintain quality standards while managing multiple tasks.
• Strong documentation and record-keeping skills.

Candidate Profile

You SHOULD Apply If:

• You enjoy working in structured, process-driven environments.
• You are highly organized and detail-oriented.
• You excel at coordinating multiple tasks and stakeholders.
• You communicate professionally with customers and team members.
• You are dependable and capable of working independently.
• You enjoy improving operational efficiency and workflow processes.

Preferred Qualifications

• Experience working in roofing, construction, HVAC, plumbing, restoration, or other home services industries.
• Customer service or call center experience.
• Scheduling or dispatching experience.
• Experience with invoicing, accounts receivable, or administrative operations.
• Experience supporting project coordination or production teams.
• Familiarity with remote operational workflows and process documentation.

Work Schedule

• Monday to Friday
• 7:00 AM – 4:00 PM EST
• Fully Remote (Global)

Other Information

Additional Highlights

• Opportunity to support a growing home services company.
• Exposure to project coordination, operations, customer service, and administrative functions.
• High-impact role supporting multiple departments.
• Fully remote work environment.
• Opportunity to contribute to process improvement initiatives.
• Collaborative role with significant cross-functional interaction.

Resume Submission Guidelines

• Submit your resume in text-based PDF format only.
• Avoid scanned PDFs, image files (JPG/PNG), and Word documents (DOC/DOCX).
• Resume and introductory video must be submitted in English.

Required Skill

• Operations Coordination