Key Account Analyst

Company

Sagan Recruitment

Salary / Compensation

• Up to USD $1,500/month

Overview / Job Description

The Key Account Analyst provides data-driven insights and operational support for customer accounts, working closely with internal stakeholders to maintain accuracy and efficiency across operational processes.

The role focuses on operational and financial data related to site profiles, vendor and customer rates, billing, statements, and invoice vouchering. The Analyst will review billing information, identify discrepancies, investigate root causes, develop recurring reports, and provide actionable recommendations that improve cost efficiency and operational performance.

This is a highly analytical role suited to someone with advanced Excel skills, strong financial and operational modelling experience, excellent attention to detail, and the ability to translate complex data into clear insights for stakeholders and senior management.

Responsibilities

Account & Billing Management

• Support a dedicated channel for sustainability-focused customers
• Maintain high standards of data accuracy throughout the billing lifecycle
• Accurately assign charges to customer statements
• Review corrective line items and investigate discrepancies
• Prepare and review billing statements
• Audit billing statements for completeness and accuracy
• Ensure billing is processed accurately and on time

Billing Issues & Escalation Management

• Identify billing errors and discrepancies
• Investigate the root causes of variances and issues
• Own and resolve billing-related escalations
• Partner with cross-functional teams to develop timely solutions
• Track issues through resolution
• Recommend corrective actions to prevent recurring problems

Data Analysis & Business Insights

• Analyse and synthesize complex operational and financial datasets
• Conduct trend analysis to identify patterns and risks
• Investigate the root causes of data variances
• Identify opportunities for cost savings
• Identify operational efficiency improvements
• Develop recommendations based on data-driven findings
• Translate complex information into actionable business insights

Reporting & Dashboard Development

• Identify recurring reporting requirements
• Design and develop weekly and monthly reports
• Enhance existing reporting methodologies
• Build dashboards and data visualizations
• Prepare concise data snapshots for senior management
• Ensure reports provide actionable operational insights
• Maintain accurate and consistent reporting processes

Process Improvement & Documentation

• Document operational and reporting procedures
• Standardize reporting methodologies
• Continuously improve operational processes
• Identify opportunities to increase efficiency and accuracy
• Develop solutions to recurring operational challenges
• Contribute to continuous improvement across the Operations function

Collaboration & Team Support

• Collaborate with internal teams and stakeholders
• Share knowledge and best practices
• Provide subject matter expertise where appropriate
• Support workflow coordination and process adherence
• Mentor and provide guidance to team members
• Contribute to overall team performance

Requirements

Experience & Education

• High School Diploma or equivalent
• Bachelor’s degree in a related field required
• 2+ years of relevant business and data project management experience
• Candidates without a degree may qualify with 5+ years of relevant experience
• Experience with financial and operational modelling
• Experience working with operational data and reporting

Skills & Competencies

• Advanced Microsoft Excel skills
• Strong experience with:
  • Pivot Tables
  • Reporting
  • Dashboard development
  • Charts and data visualization
• Strong analytical and technical skills
• Strong operational skills
• Strong financial and operational modelling capabilities
• Ability to analyse large and complex datasets
• Ability to synthesize data into concise management-level insights
• Strong organizational skills
• Excellent attention to detail
• Strong problem-solving and critical-thinking skills
• Ability to manage multiple priorities and deadlines
• Strong communication and stakeholder-management skills
• Proactive, ownership-driven approach
• Ability to work independently
• Ability to collaborate effectively within a team
• Discretion and trustworthiness when handling sensitive information

Leadership & Collaboration

• Ability to provide indirect guidance to team members
• Comfortable supporting workflow coordination
• Ability to mentor colleagues without direct managerial authority
• Ability to promote adherence to established processes
• Strong collaborative mindset

Candidate Profile

You SHOULD Apply If

• You have strong data analysis and operational support experience
• You are highly proficient in Excel
• You can build Pivot Tables, dashboards, reports, and visualizations
• You have experience analysing financial or operational data
• You enjoy identifying discrepancies and investigating root causes
• You can turn complex datasets into clear business insights
• You are comfortable preparing reports for senior management
• You have strong attention to detail and accuracy
• You can manage several priorities and deadlines simultaneously
• You proactively identify process improvements
• You take ownership of problems and follow them through to resolution
• You are comfortable collaborating across multiple departments
• You can work independently in a remote environment
• You are capable of mentoring or guiding colleagues without formal managerial authority

You Should NOT Apply If

• You have weak Excel or data-analysis skills
• You are uncomfortable working with large datasets
• You lack experience with reporting and dashboards
• You struggle to identify discrepancies or investigate root causes
• You are uncomfortable working with billing or operational data
• You have difficulty communicating complex information clearly
• You struggle with attention to detail
• You require constant supervision
• You are uncomfortable managing multiple priorities
• You do not enjoy process improvement or analytical problem-solving
• You cannot work 8:00 AM–5:00 PM EST
• You are outside the eligible LATAM region

Other Information

Additional Benefits / Highlights

• Fully remote
• Full-time opportunity
• LATAM applicants only
• Monday–Friday, 8:00 AM–5:00 PM EST
• Independent Contractor position
• Opportunity to work with operational and financial datasets
• Strong focus on data-driven decision-making
• Exposure to billing, account management, reporting, and operational analysis
• Opportunity to influence process improvements and cost efficiency
• Indirect leadership and mentoring responsibilities
• Collaborative international work environment

Remote Work Requirements

• Reliable high-speed internet connection
• Sufficient bandwidth for remote work and virtual communication
• Dedicated, quiet, distraction-free workspace
• Ability to work on a computer for extended periods
• Ability to maintain sustained attention and focus
• Computer meeting the following minimum specifications:
  • Windows 10/11
  • 2 GHz processor
  • 4 GB RAM
  • 40 GB free hard drive space
  • Standard HDMI output
• Ability to participate in virtual meetings and online collaboration

Application Requirements

• Resume must be submitted in text-based PDF format only
• Scanned documents are not accepted
• JPG/PNG resumes are not accepted
• Word documents (DOC/DOCX) are not accepted
• Resume must be submitted in English
• Introductory video must be submitted in English