Loan Servicing and Draw Operations Analyst

Company

Sagan Recruitment

Salary / Compensation

• Up to USD $3,000/month

Overview / Job Description

Sagan is an exclusive membership community connecting international professionals with U.S.-based businesses. The company provides remote talent to organizations seeking high-performing professionals across multiple functions.

The Loan Servicing and Draw Operations Analyst is responsible for managing the post-close lifecycle of residential transition loans (RTL), with a primary focus on loan servicing and construction draw operations. The role manages borrower onboarding, draw requests, property inspections, documentation review, payment monitoring, and issue escalation.

The Analyst serves as a key back-end operator for active loans, ensuring draw requests are processed accurately within strict timelines and that payment activity and documentation are consistently monitored.

Responsibilities

Loan Setup & Borrower Onboarding

• Set up new borrowers and loan documents in Trustpoint.ai after loan closing
• Configure borrower accounts correctly
• Ensure draw submission procedures are accessible to borrowers
• Complete and verify loan information before first draw eligibility
• Document and complete borrower onboarding within required timelines

Draw Operations & Inspections

• Order property inspections for borrower-submitted draw requests
• Manage the draw process from submission through completed inspection
• Ensure submitted draws progress to completed inspection within 48 hours
• Compare inspection reports and photographs against requested draw amounts
• Verify that reported construction work has actually been completed
• Identify discrepancies between inspection findings and draw requests
• Track unresolved discrepancies through resolution

Documentation & Compliance

• Review draw paperwork for completeness and proper execution
• Confirm documents are signed and meet substantiation requirements
• Identify missing or incomplete documentation
• Verify documentation before approving draw payouts
• Maintain accurate records throughout the approval process

Loan Servicing & Payment Monitoring

• Monitor loan payment activity through active servicer portals daily
• Identify loans that remain unpaid by the 5th business day of the month
• Flag delinquent loans requiring borrower outreach
• Document all contact attempts and borrower responses
• Track loan status and payment activity

Issue Resolution & Escalation

• Escalate major unresolved draw, inspection, documentation, and payment issues
• Provide management with clear summaries of escalated issues
• Document actions already taken and recommended next steps
• Support management decision-making by providing complete and accurate information

Requirements

Experience

• Experience in loan servicing, real estate finance, or asset management operations
• Experience managing multiple concurrent loans or draw requests
• Ability to quickly learn and navigate web-based operational portals
• Experience managing time-sensitive financial operations
• Experience with documentation review and compliance processes

Skills & Competencies

• Strong organizational skills
• Highly process-driven approach
• Exceptional attention to detail
• Ability to manage strict deadlines and defined processing timelines
• Strong written communication skills
• Excellent documentation and record-keeping abilities
• Strong discrepancy identification and problem-solving skills
• Ability to manage multiple concurrent tasks
• Ability to escalate issues clearly and effectively
• Strong ability to work with web-based systems and portals

Preferred Experience

• Residential Transition Loan (RTL) experience
• Fix-and-flip loan experience
• Construction draw loan experience
• Experience with Trustpoint.ai or similar construction draw management platforms
• Familiarity with property inspection reports
• Knowledge of construction draw substantiation requirements
• Experience monitoring loan payment performance
• Experience conducting delinquency follow-ups

Candidate Profile

You SHOULD Apply If

• You have experience in loan servicing, real estate finance, or asset management
• You are highly organized and process-oriented
• You are extremely detail-oriented when reviewing financial and property documentation
• You can manage strict deadlines without sacrificing accuracy
• You are comfortable managing multiple loans and draw requests simultaneously
• You can identify discrepancies and follow them through to resolution
• You communicate clearly when documenting issues and borrower interactions
• You are comfortable working independently in web-based systems
• You can consistently meet a 48-hour draw processing requirement
• You are comfortable escalating issues with clear summaries and recommended next steps
• You have experience with RTL, construction draw, or fix-and-flip loans

You Should NOT Apply If

• You do not have relevant loan servicing, real estate finance, or asset management experience
• You struggle with strict deadlines and time-sensitive processes
• You are not highly detail-oriented
• You have difficulty managing multiple concurrent tasks
• You are uncomfortable reviewing financial or property documentation
• You struggle to identify discrepancies or missing information
• You require constant supervision to manage operational workflows
• You have difficulty documenting issues and communicating clearly with stakeholders

Other Information

Additional Benefits / Highlights

• Fully remote
• Full-time position
• Monday–Friday, 9:00 AM–6:00 PM EST
• Independent Contractor position
• LATAM and South Africa applicants only
• Excellent English speaking and writing skills required
• No heavy accent requirement specified by the employer
• Work directly with the Operations Manager, CFO, and Loan Originators
• Interfaces with inspectors, loan servicers, draw portals, and borrowers
• Primary platform: Trustpoint.ai
• Secondary systems: active loan servicer portals
• Performance-driven environment with clearly defined processing standards

Performance Expectations

• All RTL loans set up accurately in Trustpoint.ai before first draw eligibility
• Every borrower onboarding completed and documented within the required timeframe
• All submitted draws inspected and closed within 48 hours
• No draw remains beyond the 48-hour window without documented escalation
• Inspection reports reviewed accurately before funding approval
• Draw documentation verified as complete and compliant
• Loans unpaid by the 5th business day identified and followed up on the same day
• Escalations contain the issue summary, previous actions, and recommended next step

Application Requirements

• Resume must be submitted in text-based PDF format
• Scanned resumes, JPG/PNG files, and Word documents are not accepted
• Resume must be in English
• Introductory video is mandatory
• Video must be submitted in English
• Recruitment process consists of 2 interviews