Marketing & Services Designer

Company

Hubmark®

Salary / Compensation

• Compensation: Not specified

Overview / Job Description

Hubmark® is seeking Integrated Marketing & Services Designers to join its Integrated Marketing & Services Hub and drive sales of its Business Kit Subscription to B2B clients, particularly Micro, Small, and Medium Enterprises (MSMEs) in the United States and Jamaica.

This is explicitly a sales-focused position. The successful candidate will be responsible for acquiring and retaining B2B customers, selling subscription services, developing long-term client relationships, and ensuring high levels of customer satisfaction.

The role combines B2B sales, customer relationship management, needs analysis, cold outreach, customer support, and product troubleshooting. Candidates should be comfortable proactively engaging prospects, demonstrating product value, achieving sales targets, and collaborating with internal teams to improve the customer experience.

Responsibilities

B2B Sales & Business Development

• Develop and maintain positive relationships with B2B clients, particularly MSMEs
• Sell the Business Kit Subscription using persuasive sales techniques
• Present, promote, and sell products and services to existing and prospective customers
• Conduct proactive outbound prospecting and cold calling
• Identify potential customers and generate new sales opportunities
• Achieve assigned sales targets and performance outcomes
• Follow up with prospects and customers throughout the sales process

Needs Analysis & Consultative Selling

• Conduct needs assessments to understand MSME requirements
• Identify customer pain points and business needs
• Recommend tailored solutions based on customer requirements
• Conduct cost-benefit analyses to demonstrate subscription value
• Explain Business Kit Subscription features and benefits clearly
• Use customer insights to improve sales strategies and conversion opportunities

Customer Relationship Management

• Develop and sustain long-term subscriber relationships
• Maintain strong customer engagement after the sale
• Respond to customer questions through phone, email, and chat
• Resolve customer complaints and problems promptly
• Follow up to ensure customer issues are resolved
• Monitor customer satisfaction and identify opportunities for improvement

Customer Support & Technical Assistance

• Assist customers in understanding product features and benefits
• Troubleshoot product malfunctions
• Report technical issues for timely resolution
• Update internal databases with technical issue details
• Document customer interactions and support activities
• Monitor complaints and customer inquiries on social media
• Provide prompt assistance to customers through digital channels

Sales Reporting & Market Analysis

• Analyze market potential and sales opportunities
• Track sales performance
• Prepare sales and customer status reports
• Provide management with information about customer needs and interests
• Report customer problems and emerging requirements
• Monitor competitive activities
• Identify opportunities for new products and services

Cross-Functional Collaboration

• Coordinate sales efforts with team members
• Collaborate with other departments to support customer needs
• Share customer feedback with Product, Sales, and Marketing teams
• Contribute customer insights to product improvements
• Support marketing initiatives based on customer feedback

Continuous Improvement

• Stay informed about MSME-sector best practices
• Monitor promotional and sales trends
• Seek feedback to improve sales performance
• Adapt sales strategies based on market and customer insights
• Continuously improve customer engagement and service delivery

Requirements

Experience

• 1–3 years of relevant work experience
• Experience in sales, marketing, customer service, or a related field
• Experience selling products or subscription-based services is beneficial
• Experience with B2B customers is advantageous
• Experience with cold calling and outbound sales is preferred

Skills & Competencies

• Strong B2B sales skills
• Persuasive communication and negotiation
• Consultative selling
• Needs analysis
• Cost-benefit selling
• Cold calling and outbound prospecting
• Customer relationship management
• Customer service and complaint resolution
• Strong verbal and written communication
• Ability to explain product features and benefits clearly
• Problem-solving and troubleshooting
• Sales reporting and market analysis
• Strong follow-up and organizational skills
• Ability to work toward sales targets
• Ability to collaborate effectively with cross-functional teams
• Adaptability and willingness to continuously improve

Customer Support Skills

• Phone support
• Email support
• Chat support
• Social media customer service
• Technical issue documentation
• Customer complaint management
• Product troubleshooting

Candidate Profile

You SHOULD Apply If

• You have 1–3 years of sales, marketing, or customer-facing experience
• You enjoy selling and building long-term customer relationships
• You are comfortable with B2B sales
• You can confidently cold call and proactively approach prospects
• You are persuasive without being overly aggressive
• You can identify customer needs and recommend appropriate solutions
• You are comfortable working toward sales targets
• You can explain product features and benefits clearly
• You are strong at following up with prospects and customers
• You have strong customer service and problem-solving skills
• You can handle customer complaints professionally
• You are comfortable communicating through phone, email, chat, and social media
• You can collaborate with Sales, Marketing, and Product teams
• You are comfortable combining sales responsibilities with customer support

You Should NOT Apply If

• You are uncomfortable with sales or cold calling
• You do not enjoy proactive customer outreach
• You struggle to work toward sales targets
• You have difficulty handling customer objections or complaints
• You are uncomfortable building and maintaining B2B relationships
• You lack strong communication and follow-up skills
• You do not want customer-support responsibilities alongside sales
• You struggle to document customer interactions accurately

Other Information

Additional Benefits / Highlights

• Fully remote
• Contract position
• Posted March 27, 2026
• 1–3 years experience level
• B2B-focused sales opportunity
• Target customers are MSMEs
• Target markets include the United States and Jamaica
• Opportunity to sell a subscription-based business solution
• Combination of sales, customer success, and support responsibilities
• Opportunity to contribute customer insights to Product, Sales, and Marketing teams