Company

Virtustant

Salary / Compensation

• Not Specified

Overview / Job Description

Virtustant is hiring a Medical Virtual Assistant to support a client operating within the healthcare and home health services sector. The organization focuses on providing clinical support services to elderly patients in their homes through nurses, physical therapists, doctors, and other healthcare professionals.

This role is a full-time Medical Virtual Assistant position focused primarily on insurance authorization management, patient intake support, and healthcare documentation processes. The ideal candidate is highly detail-oriented, organized, proactive, and experienced in healthcare administration and insurance verification procedures.

Responsibilities:

Insurance Verification & Authorization Management

• Verify insurance eligibility for incoming patients
• Request and manage insurance authorizations for patient care services
• Communicate with insurance companies to resolve issues and discrepancies
• Ensure accurate processing of authorization and insurance information

Medical Documentation & Records Management

• Maintain accurate records within electronic medical record (EMR) systems
• Support proper healthcare documentation and record organization
• Ensure patient information is updated accurately and securely
• Maintain compliance with documentation and healthcare operational standards

Clinical & Administrative Coordination

• Coordinate with clinical staff to obtain necessary authorizations efficiently
• Support patient intake and onboarding processes
• Assist with clerical and administrative healthcare tasks
• Help ensure smooth operational workflows for patient care services

Communication & Operational Support

• Communicate professionally with insurance providers, clinical teams, and administrative staff
• Handle sensitive patient information with discretion and confidentiality
• Support operational efficiency within the healthcare environment
• Assist in resolving administrative and authorization-related issues proactively

Requirements:

Experience

• Previous experience in insurance authorization, preferably within the healthcare sector
• Experience working with electronic medical record systems and healthcare documentation
• Experience managing patient intake or healthcare administrative workflows preferred
• Familiarity with insurance verification and authorization processes required

Skills & Competencies

• Strong organizational and data management skills
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to work independently and proactively
• Strong problem-solving abilities and critical thinking skills
• Ability to handle sensitive information professionally and confidentially

Technical Skills

• Familiarity with Electronic Medical Record (EMR) systems
• Experience using insurance verification platforms
• Ability to manage healthcare documentation and administrative systems efficiently
• Comfortable adapting to healthcare-related software and workflows

Preferred Qualifications

• Clinical background such as nursing or related healthcare experience preferred
• Bilingual in English and Spanish is a plus
• Experience supporting elderly patient care services preferred

Candidate Profile: You SHOULD Apply If

• You are highly detail-oriented and organized
• You enjoy administrative and healthcare support work
• You are comfortable managing insurance authorizations and documentation
• You communicate professionally with healthcare teams and insurance providers
• You thrive in structured and process-driven environments
• You are proactive and capable of working independently

You Should NOT Apply If

• You lack experience with healthcare administration or insurance verification
• You struggle with organization and documentation accuracy
• You are uncomfortable handling confidential patient information
• You have difficulty managing multiple administrative tasks simultaneously
• You are not comfortable working within healthcare-related systems and processes

Other Information:

Work Schedule

• Full-time position
• 9:00 AM – 5:00 PM EST

English Proficiency

• Native or C2 English level required

Software & Tools

• Electronic Medical Record (EMR) systems
• Insurance verification platforms

Additional Benefits / Highlights

• Payment flexibility in USD or local currency
• Opportunity to work within the healthcare and home health sector
• Exposure to clinical support and healthcare administrative operations
• Collaborative and patient-focused work environment
• Opportunity to support elderly patient care services
• Remote-friendly full-time opportunity