Mortgage Operations Lead (AU)

Company

Mortgage brokerage (AU client via recruitment partner)

Salary / Compensation

• $1,800 – $2,400 USD per month

Overview / Job Description

Mortgage brokerage (AU client via recruitment partner) is an Australian mortgage brokerage that supports clients including first-home buyers, property investors, and refinancing customers. The company works across a wide lender network to deliver tailored lending solutions, with a strong emphasis on communication, efficiency, and end-to-end deal execution.

This Mortgage Operations Lead role is a senior, high-responsibility position overseeing the full mortgage lifecycle from initial assessment through to settlement. The role functions as the operational backbone of the business, ensuring that deals progress smoothly, lenders and clients are properly managed, and no opportunities are lost due to delays or process breakdowns. It requires strong credit expertise, pipeline ownership, and proactive deal management.

Responsibilities

Credit Analysis & Deal Assessment

• Evaluate residential and/or commercial lending scenarios
• Analyze borrower financials, serviceability, creditworthiness, and risk factors
• Determine deal viability and lender suitability
• Recommend optimal loan structures and lending strategies
• Escalate risks and issues early in the process

End-to-End Mortgage Management

• Own mortgage applications from enquiry through to settlement
• Track and manage multiple active deals simultaneously
• Ensure applications progress without delays or missed steps
• Follow up proactively with clients, brokers, lenders, and internal teams
• Ensure all documentation and lender requirements are completed accurately

Pipeline & Operations Management

• Monitor pipeline movement and deal stages daily
• Identify and resolve bottlenecks proactively
• Maintain accurate status updates and operational visibility
• Prioritize urgent or time-sensitive applications effectively
• Ensure no deals are dropped or delayed

Stakeholder Communication

• Communicate professionally with clients, lenders, brokers, and partners
• Maintain strong lender relationships and follow through consistently
• Keep all stakeholders updated throughout the mortgage process
• Represent the business in all external communications

Leadership & Team Support

• Train and mentor junior or administrative support staff
• Delegate operational tasks effectively
• Review work quality and maintain standards
• Contribute to SOP and workflow improvements
• Support scaling of operational processes

Requirements

Experience

• 7+ years of experience in mortgage broking, credit analysis, or lending operations
• Strong experience with full mortgage lifecycle management
• Experience handling complex lending scenarios (self-employed, non-standard cases, etc.)
• Strong knowledge of Australian lending policies and serviceability rules
• Experience managing multiple concurrent mortgage deals
• Proven experience working directly with lenders and financial institutions

Skills & Competencies

• Strong analytical and credit assessment ability
• High attention to detail and operational accuracy
• Excellent pipeline and workload management skills
• Strong written and verbal English communication skills
• Ability to work under pressure and meet deadlines
• High accountability and proactive decision-making mindset
• Strong leadership and mentoring ability

Technical Skills

• Experience with CRM tools (e.g., Infynity CRM)
• Familiarity with loan aggregators (e.g., Finsure)
• Proficiency with Trello, Microsoft Teams, WhatsApp
• Experience with document management and loan processing systems
• Comfortable using AI and productivity tools

Other Information

Work Schedule

• Full-time remote role
• AEST business hours
• Fully remote (PH-based candidates preferred)

Recruitment Process

• Initial interview
• Client interview
• Practical assessment (if required)
• Offer & onboarding

Additional Highlights

• Senior operational leadership role in mortgage brokerage
• High ownership of end-to-end deal flow
• Exposure to complex lending scenarios and credit decisioning
• Fast-paced, high-accountability environment
• Long-term growth opportunity in a scaling brokerage operation