MSP Billing Specialist (ConnectWise Experience Required)

Company

Sagan Recruitment

Salary / Compensation

• Up to $2,000 USD per month

Overview / Job Description

Sagan is an exclusive membership community that connects top international talent with leading US-based businesses, providing access to high-quality remote career opportunities.

This role is for an experienced MSP Billing Specialist responsible for managing, auditing, and reconciling client billing within a Managed Service Provider (MSP) environment. The position focuses on ensuring billing accuracy, maintaining alignment between vendor invoices and client billing, and supporting collections and account reconciliation processes.

The ideal candidate has hands-on ConnectWise experience, a strong understanding of managed IT services billing, and the ability to manage recurring invoices, licensing costs, service agreements, and usage-based billing with a high level of accuracy.

Responsibilities

Billing & Invoice Management

• Generate and process recurring managed services invoices
• Ensure accurate billing for client accounts
• Review and maintain recurring billing schedules
• Process billing adjustments when required
• Maintain complete and accurate billing documentation

Billing Audits & Reconciliation

• Audit invoices against device counts and service records
• Verify billing accuracy across multiple service platforms
• Reconcile billed services against actual usage data
• Identify and correct billing discrepancies
• Ensure alignment between client invoices and vendor charges

Vendor Billing & Service Verification

• Review vendor recurring invoices for each client
• Adjust billing items based on vendor charges and service changes
• Manage multi-vendor billing validation processes
• Monitor licensing, subscriptions, and service agreements
• Ensure accurate billing for managed IT services

Accounts Receivable & Collections Support

• Contact clients regarding overdue invoices
• Assist with collections follow-up activities
• Support accounts receivable processes
• Help resolve billing-related client inquiries
• Maintain professional client communications

Financial Administration

• Perform credit card usage reconciliation
• Maintain accurate financial and billing records
• Support documentation and reporting requirements
• Ensure compliance with internal billing procedures

Internal Collaboration

• Work closely with internal teams to establish billing for new clients
• Support billing updates for existing client accounts
• Ensure proper setup of recurring services and agreements
• Collaborate with operations teams to maintain billing accuracy

Requirements

Experience

• Minimum of 2 years of billing experience within a Managed Service Provider (MSP) environment
• Hands-on experience with ConnectWise Manage or similar PSA platforms
• Experience managing recurring billing processes
• Experience handling licensing and service agreement billing
• Experience reconciling invoices and usage-based charges
• Experience supporting accounts receivable and collections activities

Skills & Competencies

• Exceptional attention to detail and accuracy
• Strong analytical and problem-solving skills
• Ability to identify billing discrepancies and resolve issues
• Excellent organizational and time-management skills
• Strong communication and client service skills
• Ability to manage multiple priorities simultaneously
• Self-motivated and capable of working independently
• Strong documentation and record-keeping abilities

Technical Skills

• ConnectWise Manage
• MSP Billing Operations
• Recurring Billing Management
• Vendor Invoice Reconciliation
• Accounts Receivable Support
• Credit Card Reconciliation
• Licensing & Subscription Billing
• Financial Record Management

Candidate Profile

You SHOULD Apply If

• You have direct MSP billing experience
• You are highly proficient with ConnectWise Manage
• You enjoy working with billing data and financial reconciliations
• You are detail-oriented and highly organized
• You can identify and resolve discrepancies efficiently
• You are comfortable working independently in a remote environment
• You have experience managing recurring service billing and vendor reconciliations

You Should NOT Apply If

• You do not have MSP billing experience
• You have never used ConnectWise or a similar PSA platform
• You struggle with detailed reconciliation work
• You are uncomfortable working with recurring billing processes
• You have difficulty managing multiple client accounts and priorities
• You prefer highly supervised work environments

Other Information

Additional Benefits / Highlights

• Fully remote opportunity
• Competitive compensation up to $2,000/month
• Work with US-based businesses and service environments
• Opportunity to specialize in MSP financial operations
• Exposure to industry-leading IT service platforms
• High level of ownership and responsibility
• Stable full-time contractor position