Operations Coordinator

Company

Sagan (Hiring on behalf of a U.S.-based Field Services & Facilities Management Company)

Salary / Compensation

• $1,000 – $2,000 USD/month

Overview / Job Description

Sagan is an exclusive global talent marketplace connecting top international professionals with U.S.-based companies. The company partners with executives, founders, and CEOs to help them build high-performing remote teams while providing global professionals with long-term career opportunities.

The Operations Coordinator is a full-time remote position supporting a U.S.-based field services and facilities management company. This role acts as the operational bridge between field technicians and back-office systems by ensuring field documentation, billing, workflows, and customer communications are processed accurately and efficiently. The position requires exceptional attention to detail, strong organizational skills, and experience working with NetSuite and operational workflows.

Responsibilities

Operations Coordination

• Serve as the primary link between field operations and back-office systems.
• Translate completed fieldwork into accurate system records.
• Ensure documentation, workflows, and operational processes are completed accurately and on time.
• Maintain consistency across daily operational activities.

Documentation & Data Management

• Process field paperwork into NetSuite transactions, including:
  • Quotes
  • Sales Orders
  • Invoices
  • Purchase Orders
• Review field documentation for completeness and accuracy before processing.
• Maintain strict file naming conventions and documentation standards.
• Ensure accurate and timely data entry to support billing and reporting.

Billing & Customer Portal Management

• Submit invoices through customer portals, including:
  • ServiceChannel
  • Corrigo
  • FEXA
  • FM Pilot
• Generate Certificates of Insurance (COIs) when required.
• Support billing workflows by ensuring documentation is complete and compliant.

Communication & Coordination

• Manage shared email inboxes.
• Coordinate communication between field technicians and internal/external stakeholders.
• Follow up with technicians to resolve documentation discrepancies.
• Maintain clear and professional client-facing communication.

Process Improvement & Compliance

• Follow established operational workflows consistently.
• Identify documentation errors and resolve issues promptly.
• Support accurate operational reporting and billing processes.
• Maintain high standards of accountability and process compliance.

Requirements

Experience

• Proven hands-on experience using NetSuite in a production environment (required).
• Experience coordinating operational or administrative workflows.
• Experience processing invoices, purchase orders, sales orders, or similar transactions.
• Experience working in client-facing or cross-functional communication roles.

Skills & Competencies

• Excellent written and verbal English communication skills.
• Strong attention to detail and data accuracy.
• Excellent organizational and time management skills.
• Ability to manage multiple workflows independently.
• Strong analytical and problem-solving abilities.
• Process-driven mindset with the ability to follow standardized procedures consistently.
• Ability to interpret field documentation and convert it into system transactions.

Technical Skills

• NetSuite
• Microsoft Office Suite
• Microsoft Outlook
• Microsoft Teams

Nice to Have

• Experience using:
  • ServiceChannel
  • Corrigo
  • FEXA
  • FM Pilot
• Experience generating Certificates of Insurance (COIs).
• Familiarity with insurance portals.
• Background in:
  • Field Services
  • Construction
  • Facilities Management

Candidate Profile

You SHOULD Apply If

• You have hands-on experience using NetSuite.
• You enjoy structured, detail-oriented operational work.
• You are highly organized and process-driven.
• You can manage multiple administrative workflows with accuracy.
• You communicate professionally with internal teams and clients.
• You thrive in independent remote work environments.
• You enjoy supporting operational efficiency and accurate billing processes.

You Should NOT Apply If

• You have no experience using NetSuite.
• You struggle with repetitive, detail-focused administrative work.
• You are uncomfortable following standardized operational procedures.
• You have difficulty managing multiple tasks simultaneously.
• You are not comfortable working EST business hours.

Other Information

Position Details

• Full-time remote position.
• Independent Contractor role.
• Work Schedule:
  • Monday–Friday
  • 8:00 AM – 5:00 PM (EST)
• Global remote opportunity.

Tools & Technologies

• NetSuite
• Microsoft Office
• Microsoft Outlook
• Microsoft Teams
• ServiceChannel
• Corrigo
• FEXA
• FM Pilot

Additional Benefits / Highlights

• Fully remote global opportunity.
• Work directly with a U.S.-based facilities management company.
• Competitive monthly compensation of $1,000–$2,000 USD.
• Opportunity to work with enterprise operational systems and billing platforms.
• High-impact role supporting field operations, documentation, and financial workflows.
• Exposure to facilities management and field service operations.
• Opportunity to join Sagan’s international network of top remote professionals.