Order Management Specialist

Company

Sagan Recruitment

Salary / Compensation

• $1,800 – $2,500 per month

Overview / Job Description

Sagan connects top international talent with growing U.S.-based companies. For this opportunity, Sagan represents a fast-growing beverage packaging distribution company serving craft breweries and beverage manufacturers across the United States.

The Order Management Specialist is responsible for overseeing customer orders from sales handoff through final shipment delivery. This role acts as the operational hub of the order fulfillment process, coordinating freight, warehouse scheduling, shipment documentation, customer communication, and order tracking. Success in this role requires exceptional organization, process adherence, attention to detail, and a proactive approach to operational efficiency.

Responsibilities

Order Management & Fulfillment

• Manage customer orders throughout the entire fulfillment lifecycle
• Process and maintain order records within Salesforce
• Create, update, and monitor workflow statuses for active orders
• Ensure accurate execution of customer orders from intake through delivery
• Conduct daily reviews of order and shipment priorities

Freight & Logistics Coordination

• Obtain and compare freight quotes from transportation providers
• Coordinate transportation bookings and shipment scheduling
• Arrange warehouse pickups and delivery logistics
• Monitor shipment progress and resolve operational issues
• Identify opportunities to consolidate shipments and improve freight efficiency

Warehouse & Shipment Scheduling

• Maintain warehouse calendars and shipment schedules
• Coordinate fulfillment timelines with warehouse operations
• Ensure shipments are scheduled and executed on time
• Support inventory movement and logistics planning activities

Customer Communication & Service

• Send order confirmations and shipment notifications
• Provide customers with scheduling and delivery updates
• Manage operational communications regarding shipment status and documentation
• Acknowledge incoming orders within established service-level expectations
• Maintain a high standard of responsiveness and professionalism

Documentation & Compliance

• Prepare and verify shipment documentation before approval
• Ensure order records remain accurate and up to date
• Maintain organized operational records and workflow tracking
• Support compliance with internal operational procedures

Operational Monitoring & Escalation

• Monitor operational inboxes and order queues
• Escalate pricing, inventory, commercial, and customer relationship concerns when appropriate
• Identify process improvement opportunities
• Support continuous improvement initiatives across order fulfillment operations

Requirements

Experience

• Experience in logistics, freight coordination, supply chain, distribution, or order management operations
• Experience managing customer orders and shipment processes
• Experience working in fast-paced operational environments
• Experience coordinating transportation providers or freight brokers is preferred

Technical Skills

• Experience with Salesforce or similar CRM platforms (preferred)
• Ability to manage order workflows and operational systems
• Experience working with shipment documentation and logistics records
• Strong computer proficiency and reliable internet access

Skills & Competencies

• Strong attention to detail and commitment to accuracy
• Excellent written and verbal English communication skills
• Strong organizational and time-management abilities
• Ability to follow structured processes and SOPs
• Ability to manage multiple priorities simultaneously
• High level of accountability and ownership
• Strong problem-solving and decision-making skills
• Coachable mindset with openness to feedback
• Commitment to continuous learning and improvement

Industry Experience (Preferred)

• Beverage packaging industry
• Manufacturing environments
• Consumer goods distribution
• Logistics and freight operations
• Warehouse coordination

Candidate Profile

You SHOULD Apply If

• You enjoy coordinating complex operational processes
• You are highly organized and process-oriented
• You have experience in logistics, fulfillment, or order management
• You are comfortable managing multiple orders and priorities simultaneously
• You take ownership of tasks and follow through to completion
• You enjoy identifying opportunities for operational improvement
• You thrive in structured, accountability-driven environments

You Should NOT Apply If

• You struggle with detail-oriented work
• You dislike working with logistics, shipping, or operational processes
• You have difficulty following established procedures
• You are uncomfortable managing multiple priorities and deadlines
• You prefer highly creative roles over process-driven responsibilities
• You are not comfortable handling customer-facing operational communications

Other Information

Working Conditions

• Fully remote position
• Open to global candidates
• Full-time role
• Monday–Friday
• 8:00 AM – 5:00 PM PST schedule
• Independent contractor arrangement

Application Requirements

• Resume must be submitted in text-based PDF format only
• Resume and introductory video must be submitted in English
• Scanned PDFs, image files, and Word documents are not accepted

Additional Benefits / Highlights

• Opportunity to work with a rapidly growing U.S. beverage packaging company
• Exposure to logistics, freight, and supply chain operations
• High level of ownership and operational responsibility
• Structured processes with opportunities for continuous improvement
• Collaborative environment focused on operational excellence
• Opportunity to develop expertise in order fulfillment, logistics coordination, and customer operations
• Work directly with customers, freight providers, and warehouse teams to support business growth