Outbound Sales Representative

Company

Sagan Recruitment

Salary / Compensation

• $1,500 – $2,000 USD/month (base salary)

Overview / Job Description

Sagan Recruitment is hiring an Outbound Sales Representative on behalf of a well-established U.S.-based home services company known for its excellent customer service, transparent pricing, and technical expertise. This fully remote role is focused on reactivating existing customers, scheduling appointments, following up on estimates, managing membership renewals, and supporting soft collections.

The ideal candidate is a persuasive and empathetic sales professional with strong outbound calling experience, excellent objection-handling skills, and the ability to maintain high CRM accuracy while helping maximize technicians’ schedules and company revenue.

Responsibilities

Customer Outreach & Appointment Setting

• Make a high volume of outbound phone calls, text messages, and emails to existing customers
• Schedule appointments related to active seasonal promotions
• Reactivate inactive customers and encourage repeat business
• Keep technicians’ schedules fully optimized through proactive appointment booking

Membership Management

• Contact Service Club members to schedule routine preventative maintenance appointments
• Maximize recurring membership value through timely follow-ups
• Maintain strong customer relationships with existing members

Sales Pipeline & Estimate Follow-Up

• Review outstanding and unsold customer estimates
• Follow up with customers to address pricing and scheduling concerns
• Handle objections professionally to convert pending opportunities into booked projects

Customer Satisfaction & Collections

• Conduct post-service satisfaction calls
• Encourage satisfied customers to leave 5-star online reviews
• Follow up on outstanding invoices and assist with payment collection
• Coordinate respectful soft collections for overdue account balances

CRM & Administrative Support

• Maintain accurate CRM records
• Document customer interactions, dispositions, appointments, and follow-up activities
• Ensure high-quality data entry and scheduling accuracy

Requirements

Experience

• 3+ years of proven experience in:
  • Outbound sales
  • Appointment setting
  • Telemarketing
  • Phone-based collections
• Demonstrated success meeting outbound sales goals
• Experience handling pricing and scheduling objections

Skills & Competencies

• Fluent English with a clear, confident, and professional phone presence
• Excellent persuasion and objection-handling skills
• Strong customer service and relationship-building abilities
• High level of administrative independence
• Strong computer and data-entry skills
• Ability to multitask and work efficiently in a fast-paced environment
• Reliable remote work setup with minimal supervision

Preferred Qualifications

• Experience supporting North American home service industries (HVAC, plumbing, electrical, etc.)
• Familiarity with:
  • ServiceTitan
  • Podium
  • QuickBooks Online

Candidate Profile

You SHOULD Apply If

• You have a successful background in outbound sales or appointment setting
• You enjoy speaking with customers and overcoming objections
• You are motivated by performance-based incentives
• You have excellent phone communication skills
• You are organized and maintain accurate CRM records
• You work well independently in a remote environment
• You are comfortable making high volumes of outbound calls each day

You Should NOT Apply If

• You dislike outbound calling or sales
• You struggle with handling customer objections
• You are uncomfortable following up on estimates or outstanding payments
• You have limited experience with CRM systems
• You cannot maintain accurate records while managing multiple customer interactions
• You do not have a quiet, professional home office or reliable internet connection

Other Information

Additional Benefits / Highlights

• Fully remote opportunity
• Independent Contractor position
• Monday–Friday, 9:00 AM – 6:00 PM MST
• Base salary of $1,500–$2,000 USD/month
• Performance-based commission
• Opportunity to support a reputable U.S. home services company
• High-impact role focused on customer retention and revenue growth
• Resume must be submitted as a text-based PDF
• Resume and introductory video must be submitted in English