Production Strategist

Company

LILT

Salary / Compensation

• £60,000–£70,000 GBP per year

Overview / Job Description

LILT is seeking a Production Strategist to lead the optimization of enterprise localization production through AI-driven workflows, automation, and strategic customer delivery. This role partners closely with enterprise clients, internal production teams, Product, Solutions, Customer Success, and Revenue teams to improve operational efficiency, streamline onboarding, and deliver exceptional localization services.

The ideal candidate has extensive experience managing enterprise localization programs, leading cross-functional initiatives, and implementing scalable production systems. This is a highly strategic, client-facing role focused on leveraging AI and automation to improve production quality, customer satisfaction, and operational performance.

Responsibilities

AI Strategy & Process Automation

• Drive the adoption of AI and agent-driven solutions across Production operations
• Design automated workflows and AI-powered production processes
• Develop AI agents to manage multi-step production workflows
• Identify opportunities to eliminate inefficiencies through automation
• Continuously improve production systems using AI-first methodologies

Customer Success & Enterprise Delivery

• Partner with enterprise customers to understand business requirements
• Align production processes with customer SLAs and KPIs
• Provide strategic customer support within the required time zone
• Lead customer onboarding using standardized AI-driven processes
• Manage production escalations, root cause analysis (RCA), and corrective actions (CAPA)

Production Operations & Workflow Management

• Design and implement customized production workflows
• Manage project delivery, invoicing, and service operations
• Scope new services, pricing proposals, and SLA recommendations
• Maintain comprehensive account documentation and production plans
• Ensure adherence to established production procedures and workflows

Performance Management & Reporting

• Monitor production performance against KPIs and customer SLAs
• Track account health, onboarding performance, financial metrics, and service quality
• Produce internal and customer-facing performance reports
• Conduct post-project reviews and implement continuous improvement initiatives
• Identify performance trends and proactively address operational risks

Leadership & Cross-Functional Collaboration

• Lead production account teams and support employee development
• Collaborate with Product, Solutions, Revenue, and Customer Success teams
• Coordinate production resources to meet customer expectations
• Share best practices and contribute to continuous operational improvements

Requirements

Experience

• 8+ years of experience managing enterprise-level localization programs
• Experience onboarding enterprise localization customers
• Experience managing complex production workflows
• Prior leadership or team management experience preferred
• Strong client-facing experience working with enterprise organizations

Skills & Competencies

• Excellent client relationship management skills
• Strong written and verbal communication skills
• Exceptional organizational and multitasking abilities
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities under pressure
• Experience developing scalable operational processes
• Strong project management and workflow optimization skills
• Experience implementing AI-driven automation strategies
• Continuous improvement mindset

Education

• Bachelor’s or Master’s degree in Languages, Translation, or Linguistics (preferred)

Candidate Profile

You SHOULD Apply If

• You have extensive experience managing enterprise localization programs
• You enjoy optimizing complex workflows using AI and automation
• You are comfortable leading strategic customer engagements
• You have strong project management and operational leadership skills
• You enjoy driving continuous process improvement
• You excel at collaborating across technical and business teams
• You are highly analytical and customer-focused
• You thrive in fast-paced, technology-driven environments

You Should NOT Apply If

• You have limited experience managing enterprise localization projects
• You are uncomfortable working directly with enterprise customers
• You prefer highly repetitive work over strategic problem-solving
• You have little interest in AI-driven process automation
• You struggle with cross-functional collaboration or managing multiple priorities
• You are uncomfortable leading operational change initiatives

Other Information

Additional Benefits / Highlights

• Fully remote position
• Opportunity to work with leading enterprise customers worldwide
• High-impact role driving AI adoption across production operations
• Collaborate with Product, Solutions, Customer Success, and Revenue teams
• Opportunity to shape next-generation AI-powered localization workflows
• Work for a global leader in multilingual AI and localization technology
• Inclusive and equal opportunity workplace
• AI-assisted recruitment process with human-led final hiring decisions
• Strong opportunities for career growth and leadership development