Service Coordinator

Company

Virtustant

Salary / Compensation

• Salary not specified

Overview / Job Description

Virtustant is recruiting on behalf of a well-established plumbing and construction services company dedicated to delivering high-quality field operations, customer support, and service coordination.

This is a full-time remote Service Coordinator role responsible for overseeing daily service operations, scheduling, dispatching, customer communication, billing support, vendor coordination, and workflow management. The successful candidate will serve as a central point of coordination between customers, property managers, vendors, technicians, and internal leadership to ensure efficient service delivery and operational excellence.

Responsibilities

Service Scheduling & Dispatch Coordination

• Conduct intake calls and gather detailed information regarding customer service requests
• Schedule service jobs using Google Calendar and Jobber
• Coordinate service appointments with property managers and clients
• Organize daily assignments, routes, and schedules for field personnel
• Monitor service calendars and ensure efficient resource allocation
• Coordinate service logistics in collaboration with the Service Manager

Customer Service & Relationship Management

• Serve as the primary point of contact for customer inquiries and service requests
• Follow up on service requests via email and other communication channels
• Handle customer complaints and work toward satisfactory resolutions
• Escalate complex service issues to the Service Manager when necessary
• Maintain strong relationships with customers and property managers

Procurement & Vendor Coordination

• Assist with sourcing materials, tools, and equipment
• Coordinate purchases through approved vendor networks
• Place material and equipment orders as needed
• Review vendor requirements and support procurement activities
• Coordinate repair or replacement of tools and equipment

Billing & Financial Administration

• Review work orders to ensure billing accuracy and completeness
• Verify technician timecards and labor hours for billing purposes
• Review vendor invoices and allocate expenses to the appropriate jobs
• Monitor accounts receivable and follow up on outstanding invoices
• Support accurate financial tracking and documentation

Work Order & Project Coordination

• Review service requests and job requirements
• Maintain accurate documentation and service records
• Ensure work orders contain complete notes and job details
• Support coordination between field teams and office operations
• Track job progress and maintain operational visibility

Quoting & Proposal Support

• Create plumbing service quotes and proposals
• Prepare estimates based on information gathered during job walks
• Support proposal development after project assessments are completed
• Maintain accurate pricing and service documentation

Requirements

Experience

• Experience in service coordination, dispatching, or operations support
• Experience using Google Calendar for scheduling and coordination
• Experience with the Jobber platform or similar field service management software
• Knowledge of billing processes and work order management
• Experience reviewing vendor invoices and tracking job costs
• Background in plumbing, construction, field services, or related industries preferred
• Experience with procurement and vendor management processes

Skills & Competencies

• Strong organizational and multitasking abilities
• Excellent English communication skills
• Strong customer service and relationship management skills
• Effective conflict resolution and problem-solving abilities
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong coordination and scheduling capabilities
• Ability to collaborate with internal teams, vendors, and property managers

Technical Skills

• Google Calendar
• Jobber System
• Service Scheduling & Dispatching
• Work Order Management
• Billing & Invoice Review
• Accounts Receivable Tracking
• Vendor Coordination
• Procurement & Inventory Support
• Quote & Proposal Preparation

Candidate Profile

You SHOULD Apply If

• You have experience coordinating service operations or dispatch activities
• You enjoy managing schedules, logistics, and multiple moving parts
• You are highly organized and detail-oriented
• You communicate effectively with customers, vendors, and field teams
• You have experience with billing, invoicing, or work order management
• You enjoy solving operational problems and improving workflows
• You can balance customer service with administrative responsibilities

You Should NOT Apply If

• You struggle with multitasking and prioritization
• You are uncomfortable handling customer complaints or service issues
• You lack scheduling or coordination experience
• You prefer highly repetitive work with limited interaction
• You have difficulty managing deadlines and operational details
• You are not comfortable working with vendors, technicians, and customers simultaneously

Other Information

Additional Benefits / Highlights

• Fully remote position
• Compensation available in USD or local currency
• Opportunity to work within the plumbing and construction industry
• Broad exposure to service operations and field coordination
• Involvement in scheduling, dispatching, customer service, and financial administration
• Opportunity to work closely with leadership and field teams
• High-impact role supporting daily business operations

Preferred Qualifications

• Customer service and conflict resolution experience
• Experience tracking accounts receivable and job costs
• Strong financial and documentation accuracy
• Experience creating plumbing service quotes
• Background in construction, maintenance, or field service operations