Technical Account Manager

Company

Camunda

Salary / Compensation

• Competitive, location-based salary
• Not specified

Overview / Job Description

Camunda is an enterprise process orchestration platform that enables organizations to coordinate AI agents, people, and systems across complex business workflows. Trusted by over 700 organizations worldwide—including 9 of the top 10 U.S. banks—Camunda helps enterprises automate operations, improve efficiency, and safely scale AI-driven business processes.

The Technical Account Manager (TAM) serves as a trusted technical advisor for strategic enterprise customers, guiding them throughout their platform adoption journey. This customer-facing role combines solution architecture, technical consulting, customer success, and AI advisory to help organizations maximize the value of Camunda’s process orchestration platform. The TAM partners closely with customers, internal product teams, and engineering while providing expertise in cloud architecture, Kubernetes, distributed systems, AI-enabled automation, and enterprise integrations.

Responsibilities

Customer Success & Technical Advisory

• Serve as a trusted technical advisor for strategic enterprise customers.
• Guide customers throughout their Camunda adoption journey.
• Build long-term relationships with technical and business stakeholders.
• Develop customized technical adoption plans aligned with customer objectives.
• Deliver best practices, architectural guidance, and technical recommendations.

Solution Architecture & AI Consulting

• Conduct deep technical assessments of customer platform architectures.
• Advise customers on modern AI-enabled automation architectures.
• Provide guidance on:
  • LLM-powered workflows
  • AI agents
  • Retrieval-Augmented Generation (RAG)
  • MCP-enabled integrations
  • Agentic workflows
  • Intelligent automation
• Recommend scalable cloud infrastructure and orchestration strategies.

Platform Health & Customer Outcomes

• Conduct solution and platform health checks.
• Identify implementation risks before they impact customers.
• Manage escalations and coordinate issue resolution.
• Ensure customers achieve measurable business outcomes.
• Advocate for customer needs internally.

Cross-Functional Collaboration

• Collaborate with:
  • Customer Success Managers
  • Consulting
  • Support
  • Product
  • Engineering
  • Sales
  • Pre-Sales
• Share customer feedback to improve products and services.
• Support enterprise adoption initiatives across internal teams.

Customer Engagement

• Visit customer sites for strategic engagements and key project milestones.
• Present technical concepts to executive and technical audiences.
• Build trusted advisor relationships across all organizational levels.
• Support customers through architecture reviews and solution planning.

Requirements

Experience

• Minimum 3 years of experience as a:
  • Technical Account Manager
  • Solution Architect
  • Similar customer-facing technical advisory role
• Experience designing and deploying enterprise-scale distributed systems.
• Experience supporting mission-critical enterprise applications.
• Experience advising both business and technical stakeholders.
• Experience building trusted executive-level customer relationships.
• Willingness to travel for customer engagements (up to approximately 30%).

Skills & Competencies

• Strong solution architecture and technical consulting skills.
• Excellent customer relationship management abilities.
• Strategic problem-solving and analytical thinking.
• Ability to communicate complex technical concepts clearly.
• Strong presentation and stakeholder management skills.
• Excellent collaboration across technical and business teams.
• Ability to tailor technical solutions to customer business needs.
• Customer-first mindset with strong ownership and accountability.

Technical Skills

• Kubernetes (CKAD/CKA level)
• Java, C#, Python, or another enterprise programming language
• AWS
• Microsoft Azure
• Google Cloud Platform (GCP)
• OpenShift
• Distributed Systems
• APIs
• Event-Driven Architecture
• Microservices
• Identity & Access Management (IAM)
• Security Architecture
• Observability Tools
• Large Language Models (LLMs)
• Retrieval-Augmented Generation (RAG)
• Vector Databases
• AI Agents
• MCP Integrations
• Prompt Engineering
• Generative AI Frameworks
• AI Infrastructure & Governance

Nice to Have

• Experience with:
  • Enterprise Automation
  • Business Process Management (BPM)
  • Process Orchestration
  • Robotic Process Automation (RPA)
• Experience integrating AI into enterprise systems.
• Familiarity with:
  • Agentic workflows
  • Agent-to-Agent (A2A) coordination
  • Orchestration frameworks
• Industry certifications such as:
  • CKA
  • CKAD
  • AWS Certified Solutions Architect
  • Azure Solutions Architect Expert
• Experience with Camunda products.

Candidate Profile

You SHOULD Apply If

• You enjoy acting as a trusted advisor to enterprise customers.
• You have strong cloud architecture and distributed systems experience.
• You enjoy solving complex enterprise technical challenges.
• You are passionate about AI, automation, and process orchestration.
• You enjoy collaborating across engineering, consulting, and customer success teams.
• You are comfortable presenting technical concepts to executive audiences.
• You enjoy building long-term customer partnerships.

You Should NOT Apply If

• You have limited experience with enterprise solution architecture.
• You are uncomfortable working directly with enterprise customers.
• You prefer purely internal engineering roles over customer-facing work.
• You are unwilling to travel to customer sites when required.
• You lack experience working with cloud infrastructure or distributed systems.

Other Information

Position Details

• Full-time remote position.
• Remote opportunity for candidates based in LATAM.
• Department: Customer Success – Enterprise Success.
• Approximately 30% travel may be required depending on customer assignments.
• Existing vacancy.

Tools & Technologies

• Camunda Platform
• Kubernetes
• AWS
• Azure
• Google Cloud Platform (GCP)
• OpenShift
• Java
• C#
• Python
• APIs
• Microservices
• Event-Driven Architecture
• IAM
• Observability Tools
• Large Language Models (LLMs)
• RAG
• Vector Databases
• AI Agents
• MCP Integrations
• GenAI Frameworks

Additional Benefits / Highlights

• Fully remote and flexible work environment.
• Home office and co-working support.
• Flexible time off.
• Annual company kickoff and global team offsites.
• Local meetup and connection budgets.
• Comprehensive health and mental wellbeing benefits.
• Lifestyle Spending Account (Live Well Program).
• Retirement, pension, and insurance benefits (where applicable).
• Annual professional development budget.
• Equity participation through VSOP.
• Opportunity to work with one of the leading enterprise AI orchestration platforms.
• Inclusive, global workplace recognized as a Great Place to Work and one of the world’s most flexible companies.