Virtual assistant

Maintains a clear, auditable system to ensure nothing falls through the cracks (e.g., tracking emails that require responses, follow-ups, open tasks, and pending customer or driver actions). Demonstrated experience using tools such as Notion, OneNote, or Excel to manage tasks and workflows in a way that is easy for others to review and understand.

2. Strong comprehension and judgment

Reads communications carefully, notices details, and can respond not just to what is written, but to the question behind the question. Able to anticipate follow-ups and address them proactively.

3. Comfortable asking clarifying questions

Knows when to pause and ask questions rather than make assumptions. Seeks clarity early to avoid downstream mistakes.

4. Fast learner with high accountability

Takes ownership of mistakes, learns quickly, and does not repeat the same error twice. Continuously improves based on feedback and experience.

5. Excellent written communication

Writes clear, professional, and natural-sounding emails and messages. Strong command of tone, grammar, spelling, punctuation, and capitalization. Can communicate seamlessly with customers without sounding scripted or robotic.

6. Structured communicator

Communicates in a clear, logical, and structured manner (e.g., point A, then B, then C), especially when explaining options, next steps, or resolving issues.

7. Comfortable with diverse audiences

Able to communicate with both:
Affluent, detail-oriented clients expecting white-glove service and
Hands-on drivers and operations staff who value direct, practical communication.

8. Design and presentation skills

Proficient with Canva and able to create clean, on-brand visuals or documents when needed.

9. Commercial awareness

Able to identify upsell opportunities, explain add-ons clearly, and help convert inquiries into higher-value bookings.

10. Operational ownership and follow-through

Capable of coordinating with drivers, tracking assignments, confirming completion, and holding people accountable so nothing is missed.

11. Proactive improvement mindset

Actively looks for opportunities to improve processes, customer experience, and internal efficiency rather than waiting to be told what to do.

Role Fit Indicators (This Role Is a Strong Fit If You…)

1. Take feedback seriously and view it as a tool for improvement — never dismissing issues as “not a big deal”

2. Are naturally organized and systems-oriented

3. Enjoy building, refining, and maintaining workflows

4. Obsessively track tasks, follow-ups, and details

5. Are curious and regularly ask, “How could this be done better?”

6. Take pride in being dependable, precise, and hard to replace

Experience & Qualification

• Experience: Minimum of 3–6 years as a Virtual Assistant

• Academic Qualification: Minimum of a first degree (B.Sc.)

Non-Negotiable Requirements

• Ability to represent a luxury brand professionally in all communications

• Strong coordination and organizational skills

• close attention to detail, particularly in managing materials and documentation

• Clear written and spoken English

• Strong problem-solving skills and the ability to take feedback

• Highly structured, proactive, and reliable

• Project management experience

Preferred Skills

• Canva/design experience (added advantage)

• Familiarity with tools such as Notion, OneNote, Google Docs, and task management platforms