Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Credit Repair Processing

• Process client disputes through the company’s established workflow
• Review client credit reports and supporting documentation
• Prepare and submit dispute letters
• Update dispute statuses within the CRM
• Monitor client progress through each dispute round
• Ensure disputes are processed accurately and efficiently

CRM Management

• Maintain accurate client records within DisputeFox
• Update notes, documentation, and dispute activity
• Track client progress and processing status
• Maintain organized electronic client files

Workflow & Quality Control

• Prioritize assigned dispute workload
• Meet daily and weekly productivity goals
• Follow established credit repair procedures and compliance requirements
• Identify missing documentation or information requiring follow-up

Administrative Support

• Organize client documentation
• Maintain accurate processing records
• Support additional credit repair administrative tasks as assigned

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Experience working in credit repair required
• Familiarity with DisputeFox preferred
• Strong organizational skills
• Excellent attention to detail
• Ability to work independently
• Strong written English communication skills

IDEAL CANDIDATE PROFILE

• Previous credit repair experience
• Strong understanding of dispute processing workflows
• Highly organized and detail-oriented
• Able to work efficiently in a production-based environment
• Comfortable managing repetitive but detail-sensitive work
• Self-motivated and dependable

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• DisputeFox (Preferred)
• Credit Repair CRM Systems
• Microsoft Office
• Google Workspace

Work Schedule

• Contracted Hours per Week: 10 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: TBD Flexible EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
• Contracted Hours per Week: 10 hours/week
• Daily Working Time: TBD Flexible EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Strong English Comprehension)
• REGION PREFERENCES: Any