Virtual Assistant for a Health and Wellness brand

Company

LTVplus (Client: Health & Wellness Brand)

Salary / Compensation

• Not specified

Overview / Job Description

LTVplus is hiring a Virtual Assistant for a Health & Wellness brand to support customer service, social media management, e-commerce operations, and administrative workflows.

This is a fully remote role suited for a proactive, self-driven professional who enjoys taking initiative, improving operational processes, and supporting multiple business functions. The Virtual Assistant will manage customer communications, coordinate projects through Notion, assist with Shopify operations, document workflows, and help maintain an engaging social media presence.

Responsibilities

Customer Support

• Respond promptly to customer inquiries via Gorgias, email, and chat.
• Resolve customer issues or escalate complex cases when necessary.
• Monitor support queues and identify recurring customer issues.
• Recommend process improvements to enhance customer satisfaction.

Social Media Management

• Schedule and publish content across Instagram, Facebook, and LinkedIn.
• Monitor engagement and respond to basic comments and messages.
• Escalate complex social media inquiries when appropriate.
• Track engagement metrics and identify performance trends.

Administrative Support

• Manage calendars, inboxes, and meeting schedules.
• Coordinate follow-ups and maintain organized records.
• Update CRM systems and cloud-based documentation.
• Support day-to-day administrative operations.

Workflow Documentation

• Record Loom videos documenting workflows, SOPs, and internal processes.
• Develop and maintain onboarding and training documentation.
• Create clear written process guides for internal teams.

Project Management

• Manage tasks and projects using Notion.
• Maintain organized project databases and status boards.
• Track project progress and communicate updates through Slack.
• Identify workflow gaps and proactively create new tasks.

E-Commerce Operations

• Assist with Shopify store management, including:
  • Order tracking
  • Product updates
  • Basic store maintenance
• Coordinate with fulfillment partners such as ShipBob to ensure timely deliveries.

Requirements

Experience

• Experience providing customer support using Gorgias.
• Hands-on experience with Shopify and e-commerce workflows.
• Experience using Notion for project and task management.
• Experience creating workflow documentation using Loom.
• Experience working in remote environments.

Skills & Competencies

• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Self-motivated with the ability to work independently.
• Proactive problem-solving mindset.
• Strong attention to detail.
• Ability to prioritize tasks without direct supervision.
• Comfortable managing multiple responsibilities simultaneously.

Technical Requirements

• Proficiency with:
  • Gorgias
  • Shopify
  • Loom
  • Notion
  • Google Workspace
  • Slack
  • Trello or Asana
• Reliable computer (preferably less than three years old).
• Stable high-speed internet connection.
• Quiet home workspace suitable for remote work.

Nice to Have

• Tech-savvy with the ability to learn new software quickly.
• Strong organizational skills.
• Comfortable working in fast-paced remote environments.
• Comfortable working with adult media content.

Candidate Profile

You SHOULD Apply If

• You have experience supporting customers through Gorgias.
• You are comfortable managing Shopify stores and e-commerce operations.
• You are highly organized and proactive.
• You enjoy improving workflows and documenting processes.
• You are confident using Notion, Loom, Slack, and Google Workspace.
• You can manage multiple priorities independently.
• You thrive in remote, fast-paced work environments.
• You are comfortable supporting social media and administrative tasks.

You Should NOT Apply If

• You have little or no experience with Gorgias or Shopify.
• You require constant supervision to stay productive.
• You struggle with multitasking or managing multiple projects.
• You are uncomfortable documenting workflows or creating training materials.
• You are not comfortable working with adult media content.

Other Information

Work Schedule

• Full-time
• Remote
• Typical working hours:
  • 9:00 AM – 6:00 PM EST

Tools & Platforms

• Gorgias
• Shopify
• Loom
• Notion
• Google Workspace
• Slack
• Trello / Asana
• ShipBob

Additional Benefits / Highlights

• Fully remote work environment.
• Opportunity to support a growing Health & Wellness e-commerce brand.
• Diverse responsibilities spanning customer support, administration, project management, social media, and e-commerce operations.
• High-autonomy role with opportunities to improve workflows and operational efficiency.
• Collaborative, remote-first team culture.