Virtual Front Desk & Customer Support Assistant

Company

20four7VA

Salary / Compensation

• Competitive rates

Overview / Job Description

20four7VA is seeking an offshore independent contractor to provide remote business support services to a client operating an after-school program. The Virtual Front Desk & Customer Support Assistant will serve as the primary customer contact, handling inbound phone calls, program registrations, payments, customer records, and day-to-day administrative coordination.

The ideal candidate will be professional, confident on the phone, highly organized, detail-oriented, and capable of delivering excellent customer service while managing multiple administrative responsibilities. Bilingual English/Spanish skills are highly preferred due to the client’s customer demographic.

Responsibilities

Customer Support & Front Desk Operations

• Answer incoming customer calls professionally and courteously
• Assist customers with program registration and enrollment
• Process customer payments securely over the phone
• Update customer contact details and account records
• Handle customer questions and concerns
• Provide timely resolutions to customer issues
• Escalate complex issues to the office when necessary

Administrative Support

• Maintain accurate customer information within the CRM
• Generate scheduled operational reports
• Submit reports to the office for printing
• Send internal communications and documents via email
• Document customer interactions, issues, and follow-up actions
• Follow established workflows, policies, and administrative procedures

Reporting & Office Coordination

• Prepare recurring operational reports
• Coordinate updates between customers and the office team
• Maintain accurate records
• Complete assigned administrative tasks on time
• Support smooth day-to-day office operations through effective communication and organization

Requirements

Experience

• 3+ years of Virtual Assistant, Administrative Support, Customer Service, or Front Desk experience preferred
• Experience handling inbound customer calls
• Experience with administrative and customer support tasks
• Experience maintaining customer records
• Experience following established workflows and procedures

Skills & Competencies

• Excellent written and verbal English communication
• Professional and confident phone presence
• Strong customer service skills
• Conflict-resolution skills
• High attention to detail and accuracy
• Excellent organizational skills
• Strong time-management abilities
• Ability to work independently with minimal supervision
• Ability to learn new software quickly
• Ability to follow established processes
• Strong administrative and recordkeeping skills

Language Requirements

• English proficiency required
• Bilingual English/Spanish strongly preferred
• Native or near-native English accent preferred

Candidate Profile

You SHOULD Apply If

• You have experience in customer service, front-desk operations, administration, or virtual assistance
• You are confident handling customers over the phone
• You communicate professionally and clearly
• You are highly organized and detail-oriented
• You can manage multiple administrative responsibilities simultaneously
• You are comfortable processing customer payments over the phone
• You can handle customer concerns calmly and professionally
• You can work independently with minimal supervision
• You learn new software and processes quickly
• You speak both English and Spanish, which is a strong advantage
• You can consistently work the required EST schedule

You Should NOT Apply If

• You are uncomfortable handling inbound phone calls
• You lack strong customer service or communication skills
• You struggle with organization or attention to detail
• You require constant supervision
• You are uncomfortable following structured processes
• You cannot maintain accurate customer records
• You cannot commit to the required Monday–Friday schedule
• You are unable to work the specified EST hours

Other Information

Additional Benefits / Highlights

• Fully remote / worldwide
• Part-time: 30 hours/week
• Monday–Friday schedule
• Monday–Wednesday: 12:30 PM–6:00 PM EST
• Thursday: 1:00 PM–6:00 PM EST
• Friday: 9:00 AM–5:00 PM EST
• Flexible schedule changes require mutual written agreement
• Independent Contractor opportunity
• Competitive rates
• Weekly payments
• Free training and upskilling
• Ongoing support and guidance
• Access to a supportive contractor community
• Various open roles available
• One VA position available
• No regional preference
• Female candidate preference specified by the client
• Reporting contact to be determined